Chief Experience and Relations OfficerStartup Lab
United States · Remote
Full-time · Executive
About the RoleWe are seeking an experienced Chief Experience and Relations Officer to lead customer experience strategy, client relationship management, strategic partnerships, and stakeholder engagement.
The ideal candidate will bring extensive executive leadership experience, strong relationship management skills, and a proven ability to improve customer satisfaction, strengthen business partnerships, and support long-term organizational growth.
Key Responsibilities
Develop and implement company-wide customer experience and relationship management strategies.
Build and maintain strong relationships with clients, business partners, and key stakeholders.
Oversee customer engagement, satisfaction, retention, and service excellence initiatives.
Establish customer experience standards, relationship management policies, and performance metrics.
Collaborate with executive leadership, marketing, operations, and business development teams.
Identify opportunities to strengthen strategic partnerships and expand business relationships.
Improve customer communication, service delivery, and overall client experience.
Lead customer feedback programs and relationship improvement initiatives.
Develop scalable customer engagement and stakeholder management processes.
Oversee corporate relationship management and external engagement activities.
Recruit, mentor, and lead customer experience and relationship management teams.
Provide executive leadership with customer insights, relationship performance reports, and strategic recommendations.
Qualifications and Expectations15+ years of progressive experience in customer experience, client relations, business development, stakeholder management, or executive leadership.
Previous senior leadership experience as a Chief Experience Officer, Chief Customer Officer, Chief Relationship Officer, Vice President of Customer Experience, or comparable executive.
Proven ability to develop customer-focused strategies and manage high-value business relationships.
Strong knowledge of customer relationship management, strategic partnerships, stakeholder engagement, and service delivery.
Experience leading cross-functional teams and managing organizational improvement initiatives.
Excellent executive communication, negotiation, strategic planning, and problem-solving skills.
Ability to manage geographically distributed teams in a remote working environment.
Experience within technology, professional services, or growth-oriented organizations is preferred.
Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.
MBA or relevant advanced degree preferred.
Position DetailsCompany: Startup Lab
Position: Chief Experience and Relations Officer
Location: United States
Workplace: Remote
Employment Type: Full-time
Seniority Level: Executive
Experience Required: 15+ Years