THIS FULLY REMOTE ROLE WILL FOLLOW A MONDAY-FRIDAY, 8:00AM TO 5:00PM EASTERN
STANDARD TIME SCHEDULE AND SUPPORTS OUR CHICAGO TEAM.
THIS IS A CRUCIAL ROLE ENCOMPASSING A RANGE OF TASKS AND RESPONSIBILITIES FOR
EFFECTIVE SUPERVISION AND DELEGATION OF WORK. AS AN ASSISTANT MANAGER, YOU
SHOULD POSSESS EXPERTISE IN IMPORT, TRANSPORTATION, LOGISTICS, AND CUSTOMS
BROKERAGE. A STRONG PASSION FOR SUPPORTING CLIENTS AND THE ABILITY TO INSPIRE
COLLEAGUES ARE ESSENTIAL TO ENSURE THE TIMELY COMPLETION OF ALL BRANCH TASKS AND
TO DELIVER EXCELLENT CUSTOMER SERVICE.
JOB RESPONSIBILITIES:
Develop and motivate a team environment, providing support to direct reports
to optimize employee performance and professional growth. Fostering our
culture of determination, innovation, and value.
Actively pursue new sales leads for our various services while maintaining
current clients.
Assist in managing payable/receivables/quoting and profit & loss statement.
Provides guidance and supervision for the daily operation of CHB colleagues.
Monitors workflow and accurate completion of daily operations such as
customers correspondence, handling claims, processing post entry work,
maintaining logs, handling collections and resolving customer problems.
Manages the oversight and responsibilities of office colleagues, reviews
progress, fields inquiries and resolves technical problems.
Advances effective strategies to adjust personnel and assignments to meet
deadlines. This includes monitoring and providing guidance to colleagues on
all shifts.
Conducts regular audit reviews to ensure that procedures and paper flow is
being followed. Sending information and feedback timely to manager or other
designated team members.
Stays current on industry changes and company policy and procedure changes.
Communicates to team all updates to ensure compliance.
Foster and uphold a positive rapport with CBP and other government agencies
regarding entry resolution.
Performs additional duties as assigned by management.
May require occasional travel (Up to 20% of time).
Required Qualifications:
Highschool Diploma/GED
Licensed Customs Broker
3+ years of supervisory/managerial experience
5+ customs brokerage experience
THE SALARY RANGE OF COMPENSATION FOR THIS POSITION WILL BE $75,000-$95,000 BASED
ON EXPERIENCE AND EDUCATION.
COMPETENCIES:
ALL DERINGER EMPLOYEES SHOULD BE FULLY COMMITTED TO THE CORE VALUES:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships,
Support, Determination, Value and a High Level of Accountability
In addition, the following competencies are specific to this position:
ANALYTICAL – DEMONSTRATES ACCURACY AND THOROUGHNESS; APPLIES FEEDBACK TO IMPROVE
PERFORMANCE; MONITORS OWN WORK TO ENSURE QUALITY; GATHERS AND ANALYZES
INFORMATION SKILLFULLY; DEMONSTRATES ABILITY TO MULTI-TASK AND ESTABLISH
PRIORITIES.
CUSTOMER ORIENTED – MANAGES DIFFICULT OR EMOTIONAL CUSTOMER SITUATIONS; RESPONDS
PROMPTLY TO CUSTOMER NEEDS; SOLICITS CUSTOMER FEEDBACK TO IMPROVE SERVICE;
DEMONSTRATES ABILITY TO SPEAK CLEARLY AND PERSUASIVELY IN POSITIVE AND NEGATIVE
SITUATIONS; LISTENS AND GETS CLARIFICATION; RESPONDS WELL TO QUESTIONS.
INTERPERSONAL SKILLS – FOCUSES ON SOLVING CONFLICT, NOT BLAMING; MAINTAINS
CONFIDENTIALITY; LISTENS TO OTHERS WITHOUT INTERRUPTING; KEEPS EMOTIONS UNDER
CONTROL; REMAINS OPEN TO OTHERS’ IDEAS AND TRIES NEW THINGS; TAKES
RESPONSIBILITY FOR OWN ACTIONS; CONTRIBUTES TO BUILDING A POSITIVE TEAM SPIRIT;
SUPPORTS EVERYONE’S EFFORTS TO SUCCEED.
MOTIVATION – SETS AND ACHIEVES CHALLENGING GOALS; DEMONSTRATES PERSISTENCE AND
OVERCOMES OBSTACLES; MEASURES SELF AGAINST STANDARD OF EXCELLENCE; TAKES
CALCULATED RISKS TO ACCOMPLISH GOALS.
PROBLEM SOLVING – IDENTIFIES AND RESOLVES PROBLEMS IN A TIMELY MANNER; DEVELOPS
ALTERNATIVE SOLUTIONS; WORKS WELL IN-GROUP PROBLEM SOLVING SITUATIONS; USES
REASON EVEN WHEN DEALING WITH EMOTIONAL TOPICS.
WORK STANDARDS – SETS HIGH STANDARDS AND WELL-DEFINED REALISTIC GOALS FOR ONE’S
SELF; DISPLAYS A HIGH LEVEL OF EFFORT AND COMMITMENT TOWARDS COMPLETING TASKS IN
A TIMELY MANNER; DEMONSTRATES ABILITY TO WORK INDEPENDENTLY; MEETS DEADLINES AND
HANDLES LARGE VOLUMES OF WORK.
DISCLAIMER:
THE ABOVE JOB DESCRIPTION IS INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL
OF THE WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS ROLE AND IS NOT AN
EXHAUSTIVE LIST OF ALL DUTIES AND RESPONSIBILITIES. DERINGER RESERVES THE RIGHT
TO AMEND AND CHANGE RESPONSIBILITIES TO MEET BUSINESS AND ORGANIZATIONAL NEEDS
AS NECESSARY.