About the Company A leading provider of Korean BBQ cuisine is looking for a Chat Service Representative to join its Customer Care department. The company focuses on delivering customer support across multiple communication platforms.
About the Role The Chat Service Representative will provide customer support through live chat and email, helping customers with their questions and requests. This remote role requires someone who is comfortable working with technology, can manage customer interactions independently, and works well as part of a collaborative Customer Care team.
The position also includes administrative support for the broader team, making organization, communication, and reliable follow-through important parts of the role.
Key Responsibilities
Manage live chat interactions and respond to customer inquiries.
Provide customer support through email and chat platforms.
Address customer questions and requests in a professional and helpful manner.
Deliver a high level of customer service across different support channels.
Provide administrative support to the Customer Care team.
Work independently while contributing to a collaborative team environment.
Use technology and customer support platforms effectively.
Required Qualifications
Customer service experience.
Strong communication and customer support skills.
Comfortable using technology and digital communication platforms.
Ability to work independently in a remote environment.
Ability to collaborate effectively with a team.
Preferred Qualifications / Requirements
Experience handling live chat customer interactions.
Experience providing support through email and multiple customer service platforms.
Salary & Benefits The original job listing does not provide salary, benefits, or other compensation details.