ABOUT THE ROLE
We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.
You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.
WHAT YOU WILL DO
Respond to customer questions through online chat
Resolve common customer issues and service requests
Provide accurate information about orders, services, and locations
Escalate issues that require additional support
Document customer interactions in company systems
Maintain a friendly and professional tone across all conversations
Meet established response and service-quality standards
WHAT WE ARE LOOKING FOR
Previous customer service, chat support, retail, hospitality, or similar experience
Strong written English and communication skills
Good typing and multitasking skills
Patient, friendly, and customer-focused approach
Comfortable handling multiple conversations at once
Basic computer skills and ability to learn new systems
Ability to work independently in a remote environment
Reliable internet connection and suitable workspace
NICE TO HAVE
Previous chat or online customer support experience
Experience with CRM or customer support platforms
Food service, hospitality, or retail experience
Bilingual English/Spanish skills
COMPENSATION
$17–$23 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → Initial conversation → Interview → Offer
EQUAL OPPORTUNITY
Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.
Location: Remote
Previous customer service or similar experience; strong written English; good typing and multitasking; basic computer skills; reliable internet and workspace; ability to work independently remotely.
Key Responsibilities
- responding to customers
- resolving issues
- documenting interactions
Skills & Tools
CRM
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — North America
- Salary: USD 35,360 – 47,840 / year
- Languages: English
About Bilgewater Group
A company providing customer support services through online chat. — Industry: Information Technology