About the job
QSE7, a Pennsylvania-based consulting firm, is seeking to hire an experienced Change Management Lead for a full-time contract engagement with a global pharmaceutical client. In this role, you will serve as the dedicated change lead for a workstream within a large, multi-year Quality organization transformation focused on modernizing processes and ways of working. You will partner closely with workstream and program leadership to plan and drive change readiness, stakeholder engagement, and adoption across functions and regions, ensuring impacted users are prepared, informed, and supported through each release.
This is a fully remote role with an initial contract term through the end of the year and potential for extension.
Job Responsibilities:
Serve as the accountable change management lead for an assigned transformation workstream, advising workstream leads and aligning activities with the program’s overall change management approach.
Develop and maintain a change strategy and plan that prepares impacted users in phases, aligned to release timelines and key milestones.
Conduct stakeholder analyses to map impacted audiences across functions and regions, assess levels of impact, commitment, and engagement, and define tailored engagement needs for each group.
Lead change impact assessments and maintain a change impact tracker documenting how processes, systems, and roles are changing for each audience.
Build and execute a communications plan sequenced toward go-live, with audience-specific messaging that clearly conveys the value of the change for each stakeholder group.
Create communication and engagement materials, such as presentations, announcements, FAQs, and forum content, and support workstream leads in delivering them.
Identify and engage key leaders to secure sponsorship and endorsement, and develop leadership alignment plans to build support from the top down across regions and functions.
Establish and support a change agent network and community forums to cascade information, gather feedback, and reinforce adoption.
Partner with program leadership to define success measures and adoption KPIs, and design readiness tracking mechanisms, including surveys and pulse checks (e.g., Qualtrics).
Analyze readiness and sentiment data, report insights to leadership, and adjust change plans to address gaps or resistance.
Maintain clear documentation of change deliverables and conduct knowledge transfer to internal Quality teams to support sustainability.
Qualifications
Bachelor's degree in Business, Organizational Development, Communications, Life Sciences, or a related field.
7+ years of change management experience, including leading change for enterprise-scale transformation programs.
Experience supporting process or operating model transformations within pharmaceutical, biotech, medical device, or other FDA-regulated environments; Quality organization experience strongly preferred.
Proven ability to deliver core change deliverables, including change strategies, stakeholder assessments, change impact assessments, communications plans, and adoption metrics.
Working knowledge of a structured change management methodology (e.g., Prosci ADKAR, Kotter); Prosci or CCMP certification preferred.
Experience building and leading change agent networks and running readiness surveys or pulse checks; Qualtrics experience is a plus.
Strong influencing and stakeholder management skills, with the ability to advise senior leaders and work across a global, matrixed organization.
Excellent written and verbal communication skills, with the ability to translate complex changes into clear, audience-specific messages.
Self-directed and able to operate effectively in a remote environment while managing multiple priorities.
Proficient in MS Office Suite, including PowerPoint, Excel, Teams, and SharePoint.
About QSE7
Founded in 2016, QSE7 offers innovative and specialized Information Technology (IT) and Consulting services to FDA-regulated life sciences companies. Our areas of focus include program/project management, process analysis, automated business process improvements, data analytics and reporting, and implementation of IT solutions based on Microsoft technologies, such as Excel, MS Teams, SharePoint, Power BI and Power Automate. We strive to bring automation and efficiency to our clients' processes by providing high-quality and intuitive solutions in an efficient, comprehensive manner.