Job Description:
• Schedule, cancel, reschedule, and register outpatient visits and procedures for multiple ambulatory clinics
• Collect all necessary information for scheduling and registration preparation
• Obtain and verify patient guarantor information at least annually and generate referrals when needed
• Schedule and register patients/customers according to scheduling guidelines and medical appropriateness
• Identify and communicate scheduling modifications and development needs
• Notify appropriate personnel of scheduling changes due to patient cancellations
• Respond to patient and staff needs and complaints, involving supervisors and patient representatives as needed
• Consult referring physician offices to ensure written or electronic orders exist and obtain them as needed
• Verify written orders and notes for completeness and document requested outside orders
• Complete Workques and daily scheduling-area tasks
• Respond to patient communications in a timely manner
• Escalate immediate needs to the appropriate area of responsibility
Requirements:
• High School diploma or equivalent
• State criminal background check and Federal (if applicable), as required for regulated areas
• Strong written and verbal communication skills
• Ability to sit for extended periods of time
• Standard office environment
Benefits: