This is a Fully Remote Job
1. About Our Client:
The organization operates in the healthcare and clinical research sector, focusing on improving access to health services and advancing medical research globally. It addresses barriers faced by many communities by delivering research and health services through numerous research locations, mobile clinics, and clinicians worldwide. Through initiatives such as the Future of Medicine program, which provides advanced health screenings and research opportunities, and the Difference Makers program, which supports local leaders in promoting community health, the organization aims to make clinical research and health services more accessible.
Its approach relies on partnerships, technology, and persistence to enhance global health outcomes.
2. About the Opportunity:
The Central Study Coordinator – Retention is a mid-level individual contributor role combining clinical research and patient education to enhance participant experience in patient programs, primarily the Future of Medicine program.
This position serves as a virtual partner to program participants, ensuring they are well-educated, retained, and considered for study participation. The role requires independent coordination of daily tasks using patient-centered and quality-focused practices. It is critical for maintaining participant engagement and facilitating clinical research through effective communication, education, and study matching.
3. Responsibilities:
Educate participants on lab results and study opportunities
Assess participant understanding and provide additional support as needed
Maintain a patient-first approach while managing a high volume of calls
Build rapport with participants virtually to ensure positive experiences
Manage participant-facing tasks within program timelines
Tailor engagement to participant needs to improve retention
Interpret lab results and medication use for study pre-screening
Evaluate participant eligibility for clinical studies
Perform routine check-ins and communicate study referrals
Analyze study protocols to match participants with studies
Manage referrals across multiple clinical protocols
Escalate issues following program guidelines and SOPs
Communicate with participants via phone, email, and video conference
Document all interactions in compliance with GCP and ALCOA-C
Conduct virtual informed consent processes using e-consent technology
Review consent forms with participants and confirm understanding
Manage participant communication through various platforms
Assist participants contacting the central line
Update and maintain participant activity in management systems
Perform quality checks on data and processes
Collaborate with other coordinators, physicians, and sites
Provide feedback on educational materials development
Identify and implement strategies to improve participant retention and engagement
Complete required trainings and follow system access guidelines
Explain studies in clear, understandable language to participants
4. Requirements:
Ability to adapt in a fast-paced environment while upholding organizational values
Proficiency with technology and research terminology
Professionalism and ability to work with diverse individuals
Ability to recognize when escalation is necessary
Knowledge of clinical development, government regulations, GCP, and ALCOA-C
Strong organizational and time management skills
High attention to detail
Effective verbal communication skills (volume, clarity, cadence)
Excellent customer service skills
Warm and personable communication style
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.