IEM is looking for a Full Time - CDBG- DR Case Manager who will be responsible
for reviewing applications for quality, comprehensiveness, documenting, and
communicating with applicants as needed within the functional area. They
will maintain a complete understanding of all applicable program policies,
requirements, procedures and review all cases within the
guidelines established. Assist with program promotion and initiate applicant
intake in locations within the Pasco County region as well as Polk, Hillsboro
and Hernando counties. Case Managers may also provide support with day-to-day
project management activities for case management, which may include monitoring,
reporting, specialized advisory services and applicant consultation services, as
applicable. In addition, Case Managers will provide potential applicants with
program information, help with completing program applications and any
other duties as assigned. The best candidate will be ethical, analytical,
attentive to detail, with good written and interpersonal communication skills.
The program requires strict compliance with federal and state regulations and
program policy.
Primary Location:
Live within the commutable distance to Pasco County , Florida.
Work from a personal office/at home location.
Travel Requirements:
None
Essential Functions:
Closely coordinating with applicants and ensuring their program journey is
handled with exceptional customer service.
Manage individual workload, productivity, and communications that enable
accurate, efficient and policy compliant processing.
Understand program needs, policy, departmental process flows and standard
operating procedures.
Review records for inconsistencies, investigate, and resolve issues with
analysis and customer service skills. Where problems arise, log support
issues, communicate, resolve and escalate according to defined standard
operating procedures.
Contribute to team success with effective, empathetic communication and sound
decision making and suggest procedural improvements.
Respond to questions and requests professionally and in a timely manner.
Other duties as assigned.
Minimum Qualifications:
Degree: Associate degree or higher from an accredited university in a related
field such as business, project management, or hospitality.
Experience: Two (2) years of experience providing customer service and/or
clerical work.
Degree and Experience Substitution: A combination of education and relevant
experience will also be considered.
Experience assisting applicants through eligibility determination, intake,
documentation review, program compliance, and housing assistance processes.
Ability to apply mathematical concepts and perform detailed calculations to
evaluate claims, determine eligibility, validate costs, and support program
compliance requirements.
Ability to perform the job function with limited supervision, while providing
excellent customer service.
Excellent interpersonal, written and oral communications skills, ability to
multitask and work independently.
Intermediate level Microsoft Office skills and the ability to quickly learn
new software applications.
Ability to acquire and implement a working knowledge of applicable rules and
regulations.
Preferred Qualifications:
Experience with housing grant programs - particularly experience with
disaster recovery initiatives or other similar grant programs.
Experience with Housing and/or Economic Recovery Programs.
Additional Information:
Personal Office / At Home Locations: All personal office / at home
work environments require the ability to maintain minimum Internet speeds of
25 Mbps upload and 3 Mbps download, as well as a ping rate of 100 ms or less
during working hours, regardless of the type and number of devices using your
Internet connection. You must also have account privileges and access to your
Internet service provider account during working hours for the purposes of
maintaining the Internet connection, if needed.
Benefits and more:
Hourly rate based on location and experience: $22.59 - $26.44 /hour
10 paid Holidays
Vacation Pay
Sick Pay
401 (K) plan with matching
Company paid STD and LTD
Equal Employment Opportunity. All IEM employment decisions, including
recruiting, hiring, placement, training availability, promotion, compensation,
evaluation, disciplinary actions, and termination of employment, if necessary,
are made without regard to an individual’s race, color, religion, creed, sex
(including sexual orientation, gender identity, and gender expression), national
origin, ancestry, age, physical or mental disability, medical condition, genetic
information, pregnancy (including childbirth and related medical conditions),
marital status, military or veteran status, citizenship or immigration status,
or any other characteristic protected under applicable law.
Reasonable Accommodation. IEM is committed to providing reasonable
workplace accommodations for individuals with disabilities. If
you require assistance or reasonable accommodation during any part of the
application or employment process, please email IEMhumanresources@iem.com with
specific details about the requested accommodation. All accommodation requests
are reviewed case-by-case in compliance with applicable law.