Catering Sales Manager

Job Title: Catering Sales Manager

Department/Function: Catering Sales

Location: In Market

Reports to: Director of Catering

Full time - Exempt

Travel Requirements: Frequently  

Moderately  Rarely 

GENERAL DESCRIPTION

This Catering Sales Manager is responsible for driving increased revenue through new business acquisitions while maintaining and growing an existing book of business. The Catering Sales Manager

will partner with and ensure the long-term success of these high-value customers. You will be responsible for developing and executing a business plan leveraging both internal and external resources to increase catering sales across all shop locations for your given territory. You will liaise between our customers and our dedicated catering teams to ensure the timely and successful delivery for their catering event needs.

FOCUS

 Essential Functions of the Job and Key Responsibilities:

 

• Achieve required KPIs: High number of dials and conversations per day, growth in Target Accounts, acquisition of new clients and organizations, and dollar value of regional book of business
• Prospecting and use of account-based selling techniques and strategies to grow sales within given Target Account
• High volume of outbound calling to leads, new, active and at risk clients to build relationships and generate incremental and ongoing revenue
• Demonstrate knowledge of geographic territory, including top employers, key economic drivers, etc.
• Develop, maintain and execute Territory Account Plans to drive incremental sales growth
• Qualify clients and their respective organizations, in order to understand client buying patterns, future needs, and forecast large transactions in our CRM
• Achieve assigned period, quarterly and annual target revenue goals through selling activities
• Create proposals, assist with online and offline ordering, and support client purchases
• Actively drive online ordering and loyalty program sign-ups
• Build and maintain positive client relationships, uncovering referral and growth opportunities
• Mastery and knowledge of Potbelly’s catering offer
• Support clients and operating partners around providing the highest level of customer experience
• Build relationships with local catering teams and partner to successfully execute catering orders
• Work in a virtual team environment and function as an extension of regional sales team, to include, regional sales efforts with other sales roles to prospect and reactivate clients, growing share of wallet at Target Accounts, and in the regional geography
• Demonstrates excellence in time management through use of Outlook Calendar and SalesForce.com, as well as, other online resources to maximize organization, strategic planning and follow-up

 

Additional Job Functions:

·       Available to work a flexible schedule that includes weekend or evenings when needed

·       Perform other job functions in addition to the above-mentioned, per supervisor’s discretion

 

Essential Physical Functions

• Ability to sit for a minimum of 8 hours or as needed
• Able to travel within the territory and to meetings

Experience, Education and Behaviors

Required Knowledge, Skills and Competencies:

·       Must represent Our Values (Great Food, Achievement, Teamwork, Innovation, Belonging, Community, Integrity and Good Vibes)

·       Ability to work in a fast-paced environment and meet all deadlines.

·       Goal-oriented and results-driven individual who thrives in a fast-paced environment.

·       Experience and proficiency with a CRM tool (salesforce.com is preferred)

·       Demonstrated ability to communicate, present, and influence effectively to both internal and external customers.

·       Can work effectively with limited supervision.

·       High-energy individual with a passion for sales.

·       Excellent phone, customer service, and presentation skills.

·       Ability to develop rapport and relationships with both internal and external customers.

Minimum Requirements:

·       Minimum 2-5 years of outside sales experience

·       Minimum 3 years of national/regional account experience

·       Ability to travel up to 20% of the time

 

 

 

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. 

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by [12/31/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

2-5 years outside sales experience, 3 years national/regional account experience, CRM proficiency (Salesforce preferred), ability to travel up to 20%, flexible schedule including weekends/evenings, and must live in market (Chicago, IL).

Key Responsibilities

• prospecting new clients
• managing accounts
• driving revenue

Skills & Tools

Salesforce, Microsoft Outlook, CRM

Job Details

• Category: Sales
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Chicago, Illinois, United States
• Salary: USD 75,000 – 80,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About Potbelly

A nationally recognized neighborhood sandwich shop with over 400 locations across the United States. — Industry: Retail and Wholesale