About the position
The Case Manager will be responsible for providing rapid re-housing and homelessness prevention services to low-income veteran families. The Case Manager will be required to have frequent contact, but not limited to, weekly or monthly face-to-face meetings, telephone conversations, aftercare contacts and survey distribution, email and other electronic exchange with each veteran on his/her caseload, depending on the need for services and post-placement support.
Responsibilities
• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist low-income veteran families who are either homeless or at imminent risk of homelessness to resolve their housing crises.
• Conduct assessments and program intakes for veteran families seeking SSVF services. Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Participate in the intake and orientation process of new program participants.
• Provide direct case management services in the office and at field/home visits.
• Develop and update housing stability plans to assist veteran families to obtain or maintain permanent housing.
• Identify household's strengths, needs, abilities, and preferences. Utilize a variety of interventions to assist veterans with overcoming barriers to housing stability.
• Serve as a liaison between veteran families and community providers. Maintain a network of resources and contacts.
• Identify and make referrals to community resources including but not limited to preventive services, long-term case management programs, benefits assistance, mental and physical healthcare, pantries, hospitals and Homebase to maintain stable housing.
• Provide referrals, advocacy, and linkages to public and VA benefits including but not limited to healthcare, SNAP, SSl/SSDI, VA benefits, and public assistance.
• Assist with household budgeting and provide referrals for financial counseling as needed.
• Assess veteran family's legal needs and make referrals as needed.
• Coordinate with Employment Specialists to link veteran families to employment and educational assistance.
• Mediate household and/or landlord-tenant disputes that threaten housing stability.
• Work collaboratively with SSVF and community housing specialists to identify veteran family's housing needs and preferences. Assist with coordinating housing search and placement.
• Assess veteran family's need for Temporary Financial Assistance and submit completed requests as needed.
• Complete 2010e applications for supportive housing.
• Conduct outreach and engagement to veteran families.
• Provide crisis intervention as needed.
• Provide post-placement support and follow-up contacts.
• Utilize electronic case management system. Maintain accurate and up-to-date client files.
• Participate in community initiatives to fulfill SSVF's mission of ending veteran homelessness.
• Participate in case conferences, staff meetings, and training.
• Carry out other duties as assigned by Assistant Director and/or Managing Program Director.
Requirements
• Bachelor’s Degree in Human Services or a closely related field.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• Knowledge of NYC resources preferred.
• Must possess strong organizational, writing, communication, and computer skills.
• This position includes fast paced case management and some field work. Candidates must be self-starters with the skills and energy to work with high need participants in the community.
• Strong engagement and interpersonal skills.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to use a computer and related software programs.
• Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.
Nice-to-haves
• Experience working in homelessness, substance abuse, mental health and/or trauma settings
• Knowledge of NYC resources