Career Services Team Lead

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position

The Career Services Team Lead is a high-performing Career Services Advisor or Business Development Advisor who serves as a visible example of operational excellence. While maintaining personal production responsibilities, the Team Lead reinforces best practices, supports peer learning and development, assists with onboarding and training, and helps reinforce consistent operational standards across the team.

The Career Services Team Lead partners with Career Services Managers by sharing knowledge, modeling effective behaviors, identifying operational improvement opportunities, and supporting the successful execution of departmental priorities and initiatives. This role extends the team's ability to learn, adapt, and execute at a high level while supporting the direction and priorities established by Career Services leadership.

What you’ll do:

1. Production Excellence & Student Success: Maintain exceptional personal production while delivering high-quality career coaching, graduate engagement, employer outreach, and placement support. Consistently model behaviors that contribute to positive graduate outcomes and departmental success.
2. Peer Coaching & Knowledge Sharing: Serve as a subject matter expert by mentoring peers, answering process questions, sharing best practices, and supporting onboarding and continuous learning initiatives that build team capability and confidence. Support Peer Learning and Development: Serve as a resource for peers by answering process questions, sharing best practices, and reinforcing operational standards. Assist with onboarding and mentoring new advisors.
3. Operational Excellence & Quality Standards: Promote consistency in documentation, CRM utilization, workflow execution, and departmental procedures. Reinforce quality expectations and identify opportunities to improve operational efficiency and service delivery.
4. Performance Support & Continuous Improvement: Support Career Services leadership by reinforcing operational initiatives, encouraging adoption of new tools and processes, monitoring workflow effectiveness, and providing observations that contribute to continuous improvement and stronger business results.
5. Cross-Functional Collaboration & Leadership Support: Partner with managers and cross-functional teams to support departmental initiatives, training activities, operational projects, and team communications. Serve as a trusted operational resource while appropriately escalating personnel or performance concerns.
6. Compliance, Team Engagement & Professional Leadership: Promote a collaborative, inclusive, and student-focused culture by demonstrating professionalism, supporting compliance with institutional policies and regulatory requirements, encouraging team engagement, and contributing to a positive work environment that reflects UMA's values.
7. Perform other duties as assigned.

Career Level Expectations

• Recognized specialist.
• Works with limited supervision.
• Trains, delegates, and reviews the work of seasoned, proficient, and entry-level employees.
• Influences others regarding policies, practices, and procedures.
• Problems may require understanding of broader issues and are typically solved through drawing from prior experience and collaborating with others.
• Desire for growth and professional development

Required Skills/Experience:

• Associate’s degree or equivalent combination of education and experience
• Strong skills in coaching, performance management, and team leadership
• Results-driven with a focus on meeting and exceeding production goals
• Strong communication, relationship-building, and influencing skills
• Ability to analyze data and translate insights into actionable plans
• Strong organizational and time management skills in a fast-paced, metrics-driven environment
• Proficiency with business tools and systems (CRM, reporting tools, Microsoft Office, Teams)

Preferred Requirements:

• Bachelor’s degree or equivalent experience
• Experience in career services, staffing, sales, or workforce development
• Experience working in a production-driven or metrics-based environment
• Prior leadership, coaching, or mentoring experience
• Experience with pipeline management and performance tracking tools

Compliance:

• Demonstrate knowledge of, and carefully follow, all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands:

• This is a fully remote position.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment, accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Originally posted on