Job Title: Career Advisor- Remote Opportunity (Work from Home)
NOTE: Both a cover letter and resume are required for this position in
conjunction with your application.
Zeiders is an industry leader in military and family support. Our company's
reputation is based on providing top quality service with exceptional, dedicated
employees. This approach has earned client confidence and repeat business from
satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support
clients worldwide in behavioral health, military family resiliency, work-life
education programs, and related services. We seek individuals with strong
passion for what we do and our commitment to quality service. Candidates must
reside in the United States.
Summary
The SpouseWorks program delivers individualized career support to military
spouses by exploring their career interests, finding education and financial
assistance opportunities, developing career plans, and connecting them to
employment opportunities through: SpouseWorks Coaching Services, the
MySpouseWorks web presence, and the Military Spouse Employer Partners
Component.
Career Advisors provide support to military spouses through the Military
OneSource Military SpouseWorks Program Contract by connecting military spouses
with academic and employment opportunities.
Essential Duties and Responsibilities
Maintain readiness in a fast-paced contact center work environment to support
military spouses.
Receive initial calls from military spouses via a live hand off using call
center technology.
Receive incoming live chats from military spouses.
Assess military spouses’ needs and provide them with individualized available
Government-approved resources.
Provide education and career advising, including but not limited to:
Provide recommendations regarding opportunities for online and distance
education and training; Educate military spouses on the availability of
financial assistance resources to assist in decision making, Assist spouses
with understanding Federal, state and local occupational licensing
Provide credentialing information for select career fields.
Schedule career coaching appointments.
Assist spouses with troubleshooting website access associated with
SpouseWorks programs.
Assist with the administration of a Department of Defense military spouse
scholarship program.
Maintain government provided case management system, spouse profiles and
scholarship accounts.
Additional Information
Shift for this position:
The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM
EST, and Saturday: 10:00 AM – 5:00 PM EST
Successful candidate’s specific schedule will be determined by the Advisor
Services Lead and may change based of the contract.
Required Education and/or Experience Qualifications
This position requires a Bachelor's degree AND 4+ years professional
experience providing high quality and in-depth educational, career, or
employment advising or coaching to diverse ADULT populations.
Three (3) years' experience in training development and delivery, public
speaking, group presentation and facilitation skills preferably in adult
education, medical or non-medical setting;
Two (2) years' experience supervising or overseeing the delivery of social
services and/or education programs, systems and services.
This position requires U.S. Citizenship due to US Government systems access.
This position requires home internet service with speeds in excess of 3Mb in
both directions (upload and download) through a broadband internet service
(e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).
Candidate must have strong technology and research skills, as well as ability
to navigate multiple computer systems simultaneously.
Candidate must have a positive, approachable personality coupled with strong
communication skills.
Candidate must be an active listener to interpret the needs of the client and
provide the required support and/or resources.
Candidate must be able use critical thinking skills to connect the client to
applicable resources, including SpouseWorks career coaching, in support of
reaching their education and career goals.
Candidate must be able to accommodate a full-time training schedule for the
first 6-8 weeks of employment if hired.
Preferred Qualifications
Preference for candidates with an active certification through one of the
following: the National Association of Workforce Development Professionals
(NAWDP),the National Board of Certified Counselors (NBCC) or the National
Career Development Association (NCDA).
Preference for candidates with experience working in a contact center or
educational service operations environment.
Preference for former Military or Military Spouse or Veteran or Wounded
Warrior.
Preference for candidates with experience working in a structured environment
with set schedules.
Preference for candidates with the ability to build rapport with individuals
in a remote/virtual setting.
Physical Demands: Must have a home office set up. Works in office areas. Sits,
stands, bends, lifts, and moves intermittently during working hours. Uses
personal computer, telephones, copiers, printers and other office equipment. The
employee must occasionally lift and/or move up to 20 pounds. The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. The noise
level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Compensation is based on geographic location and experience. Wages are available
upon request.