At Carrum, we are transforming how we pay for, deliver and experience
healthcare. If you are passionate about changing healthcare and want to finally
get rid of surprise bills, poor quality, and high prices, while thriving in an
entrepreneurial, cutting-edge environment, we would love to connect with you.
In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital
health. Today, 95% of the US population lives within 50 miles of a Carrum COE
and our providers rank in the top 10% nationally. Our team’s execution has been
recognized by the venture community and we’ve raised more than $96M in aggregate
from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our
impact has been externally proven in a 2021 RAND Corporation study
[https://www.carrumhealth.com/rand-corp-study-bundled-payments-save/] and
featured as a Harvard Business School (HBS) case study
[https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].
The Care Navigator I supports the delivery of a thoughtful, high-touch patient
experience by assisting with care coordination tasks under close guidance. In
this role, the Care Navigator I focuses on learning Carrum’s referral,
scheduling, and post-intake workflows while building strong patient
communication and organizational skills.
The hourly rate for this role is $26 and eligiible for full benefits and
overtime. This is a flex role, typically working between 32-40 hours/week with
opt-in overtime.
You’re excited about this opportunity because you will...
Support patients through referral coordination, appointment scheduling, and
basic follow-up tasks.
Learn how to navigate EHRs, CRMs, and internal tools to document and manage
patient cases accurately.
Communicate clearly and compassionately with patients, providers, and
internal teams.
Follow established SOPs to ensure consistency, accuracy, and timeliness in
patient care workflows.
Escalate questions or complex scenarios appropriately while building
confidence in your decision-making.
Develop foundational knowledge of Carrum’s care model, provider partnerships,
and service lines.
We’re excited about you because…
You bring empathy, curiosity, and a strong desire to help patients navigate
healthcare.
You are detail-oriented, organized, and able to follow structured processes.
You are dependable and comfortable receiving feedback and coaching.
You demonstrate professionalism when handling sensitive patient information.
You are eager to learn new tools and workflows in a fast-paced environment.
You value teamwork and contribute positively to team culture.
Key Responsibilities:
Manage a moderate caseload (~150-175 cases) of patients requiring coordinated
referrals, scheduling, and follow-up.
Accurately document patient interactions and updates in CRMs.
Follow SOPs to complete tasks within defined SLAs.
Communicate status updates to patients and internal partners as directed.
Escalate complex cases to senior specialists or leadership when appropriate.
Participate fully in onboarding, training, and continuing education.
Qualifications and Requirements:
High School Diploma or General Education Degree (GED) required; college
education preferred.
Spanish Speaking preferred
Why you’ll love working with us...
We’re a hard-working, humble, and compassionate group motivated to solve the
hard problems in healthcare today. You’ll work with talented, experienced
co-workers from companies like Booz & Company, Livongo, 98point6, Google, and
Optum. We believe in using data to inform decisions, technology to make our
jobs easier, and creative thinking to pave the future.
We are working with some of the most recognized and esteemed names in the
country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care,
Scripps Health, and Rush Health have joined our platform. Employers who use
our benefit include US Foods, United Airlines, and large public sector
organizations like the self-insured schools of California, and the State of
Maine.
We empower team members to be autonomous and provide a collaborative
environment where you get support and healthy feedback. You can bring your
authentic self to work every day and are encouraged to help others do the
same.
We carve out time to let go of work to celebrate our successes and have fun.
We’re a remote-first company with employees all over the United States and
two office locations in San Francisco and Chicago. We support our employees
during the work day and beyond with flexible working hours, generous time
off, paid parental leave, and opportunities to connect with coworkers both
virtually and in-person.
We embrace our team’s diversity of thought, experience, and interests and
know that doing so makes us stronger as a company. Carrum has an active
employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and
several employee resource groups (ERGs). Our ERGS help employees build
stronger connections through social, educational, and community activities.
You’ll feel proud that the work you do each day directly impacts people’s
lives in big and meaningful ways.
Other benefits:
Stock option plan
Flexible schedules and remote work
Chicago and San Francisco offices available
Self-managed vacation days, within reason
Paid parental leave
Health, vision, and dental insurance
401K retirement plan
About Carrum
We’re a health tech company that brings value-based care to the masses. We help
employers deliver a memorable patient experience, immediately lower healthcare
costs, and drive better outcomes and achieve this through the power of
technology and human-centered design. Since launching in 2014, we’ve partnered
with Fortune 500 employers and top hospitals across the nation. We’ve been
recognized by Harvard Business School and featured in TechCrunch, The Los
Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only
scratching the surface of our opportunity and we’re looking for incredible
people like you to help us realize our full impact.
Carrum Health is an equal opportunity employer and encourages all applicants
from every background and life experience.