Job Description:
• Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care
• Inform the assigned care manager of newly identified health/safety risks or service needs
• Complete care coordination activities delegated by the care manager within an established timeframe
• Inform the assigned care manager and/or associate manager of any identified quality of care issues
• Passionately support the member’s care coordination needs and drive solutions to address those needs
• Use problem-solving skills to find alternative contact information for members who are unreachable by care management
• Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health
• Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies
Requirements:
• 2+ years in behavioral health, social services, or a related field relevant to the program focus
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
• Access to a private, dedicated workspace to fulfill job requirements effectively
• Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted
Benefits:
• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility