Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
The Clinical Trainer designs, develops, and delivers comprehensive hybrid training programs for the Case Management department. This role supports clinical and non-clinical staff serving Medicare and TRICARE members. The position will be responsible for collaborating with leadership to develop and deploy both live clinical instruction as well as e-learning development, operational workflow design, and document management. to ensure activities meet and exceed Martin’s Point performance benchmarks for compliance, while improving quality, optimizing cost, and improving patient experience. Additionally, this role manages the department’s job aids, standard operating procedures, and SharePoint site.
Job Description
PRIMARY DUTIES AND RESPONSIBILITIES
- Develops and conducts live, virtual, and recorded training sessions for new hires and existing staff on case management program and workflows.
- Collaborates with leadership to map, develop, optimize, and manage departmental clinical workflows.
- Authors and maintains clear, step-by-step job aids, reference guides, and desktop procedures.
- Standardizes, reviews, and controls version history for all internal clinical and operational documentation.
- Builds, organizes, and maintains the department SharePoint site to ensure easy access to training assets.
- Incorporates NCQA, CMS (Medicare) and DHA (TRICARE) regulatory requirements into all training materials.
- Audits staff documentation post-training to identify knowledge gaps and implement remedial coaching and and as needed in conjunction or support of supervisor of care management
Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.
POSITION QUALIFICATIONS
Education:
- Bachelor’s Degree in Health Science, Nursing or related field required
- Master's degree in Nursing (MSN), Healthcare Administration (MHA), or Public Health (MPH) preferred
Licensure/certification:
- Certified Case Manager (CCM) or American Case Management Association (ACMA) certification preferred.
Experience:
- Minimum 5 years of clinical case management experience within a managed care organization or health insurer with Medicare Advantage, with combined experience facilitating live, virtual, and hybrid classrooms, specifically within a corporate healthcare or managed care setting required.
- TRICARE experience preferred.
- Experience building QA audit tools, analyzing performance metrics, and creating remediation plans.
Knowledge:
- Demonstrated experience with NCQA case management accreditation standards, audit preparations, and HEDIS quality metrics required.
- Proficiency in health IT systems, including specialized Case Management platforms (e.g., TruCare, Salesforce Health Cloud,), Electronic Health Records (EHRs), and clinical data analytics reporting tools preferred.
Skills:
- Excellent communication and presentation skills, oral and written required.
- Strong organizational skills including the ability to work independently and prioritize work required.
- Competence with computers and business applications; Microsoft Excel, Visio, Word, PowerPoint, Outlook, Access required.
- Proficiency in SharePoint administration (permissions, site design) preferred.
Abilities:
- Proven background in adult learning principles and instructional design
- Proven track record of building comprehensive training curriculums from scratch, translating complex medical workflows into digestible learning paths
This position is not eligible for immigration sponsorship.
We are an equal opportunity/affirmative action employer.
Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact jobinquiries@martinspoint.org
Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org
Bachelor’s degree and 5+ years of clinical case management in managed care or health insurance required, plus training facilitation, workflow design, audit tools, metrics analysis, and instructional design experience.
Key Responsibilities
- delivering training
- designing workflows
- maintaining documentation
Skills & Tools
Microsoft SharePoint, TruCare, Salesforce Health Cloud, EHR, Microsoft Excel, Microsoft Visio, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access
Job Details
- Category: Healthcare Services - Nursing
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Portland, Maine, United States
- Salary: USD 86,926 – 107,379 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Martin
A not-for-profit healthcare organization providing care and coverage to communities in Maine and beyond. — Industry: Healthcare