Our Company
Starting Point Nursing Services
Overview
Care Facilitator (Fully Remote)
Part Time Position Available Immediately
Available Schedule: Saturday & Sunday 8a-4p CST (9a-5p EST)
The Starting Point Care Facilitator plays a crucial role in coordinating and managing the care of patients. They ensure effective communication, continuity of care, and optimal patient outcomes. They work closely with healthcare providers, patients, and their families to facilitate a patient-centered approach to healthcare delivery by fielding triage calls and coordinating care across services.
Responsibilities
Patient Engagement:
Respond to incoming patient and family questions and escalate emergent triage calls to the clinical team
Provide timely, accurate, and helpful information to patients and support the overall care goals of our programs by proactively contacting patients for longitudinal care management
Treatment Coordination:
Coordinate and schedule appointments and referrals to ensure timely and appropriate follow-up care
Communication and Collaboration:
Facilitate effective communication and collaboration among healthcare providers, patients, and their families
Serve as a liaison between services and external providers to ensure thorough care coordination
Monitoring and Evaluation:
Monitor patients' progress and response to treatment, identifying any changes or complications
Communicate escalations or new health risks to clinical leadership
Documentation and Record-Keeping:
Maintain accurate and up-to-date communication logs. Adhere to documentation standards and regulatory requirements
Quality Improvement:
Participate in quality improvement initiatives and performance improvement projects
Identify areas for improvement in care coordination, patient outcomes, and patient satisfaction
Implement strategies to enhance the quality of care
Compliance and Regulations:
Adheres to HIPAA regulations and maintain patient confidentiality
Ensures compliance with clinical guidelines and standards of care
Qualifications
Some College or associate degree in clinical sciences, Nursing, or a related field
Minimum two (2) years of experience collecting referral information in the healthcare market
Medical Assistant certification preferred, but not required
Experience with electronic medical record software and proficient use of the Microsoft Office suite
Ability to multitask, prioritize, and manage multiple projects simultaneously
Excellent written and verbal communication skills and ability to work independently or in a team setting
About our Line of Business
Starting Point Nursing Services, an affiliate of BrightSpring Health Services, is staffed 100% by a team of remote registered nurses trained to support the post-acute continuum with clinical advice and interventions. Our 24/7 On-Call and Triage team responds to physician practices, home health agencies, intellectual disability providers, and assisted living providers. Our services are tailored to our partners, including remote physical/chart assessments, predictive care modeling, clinical programming interventions for high-risk populations, emergent care coordination, and case management. For more information, please visit www.startingpointnursing.com. Follow us on LinkedIn.
Salary Range
USD $17.00 - $20.00 / Hour