This is a Fully Remote Job
About Our Client:
This organization operates in the home care industry, addressing the challenge of coordinating client services and caregiver management in a fast-paced environment. It provides structured home care solutions involving scheduling, staffing, and communication to ensure clients receive consistent and quality care.
About the Opportunity:
The CARE COORDINATOR is responsible for managing client services, caregiver scheduling, staffing, and daily communication. This role acts as a primary contact for clients, families, and caregivers, ensuring smooth operation of care delivery and supporting collaboration across multiple internal teams. The position is key to maintaining service quality and responsiveness in the home care setting.
Responsibilities:
Serve as primary contact for clients, families, and caregivers.
Maintain regular communication about schedules, caregiver changes, and service needs.
Conduct weekly client check-ins and resolve concerns.
Ensure clear communication of client preferences and care plans to caregivers.
Coordinate introductions between clients and caregivers.
Create and manage caregiver schedules based on needs and availability.
Handle staffing changes, call-outs, vacations, and backup coverage.
Respond promptly to same-day staffing issues.
Support maintaining a sufficient pool of caregivers.
Communicate staffing needs to recruitment and operations leadership.
Keep accurate client and schedule documentation in WellSky.
Address EVV issues, missing documentation, and schedule discrepancies.
Assist with new client starts and coordinate with relevant departments.
Track outstanding client documentation and service follow-ups.
Support timesheet and payroll-related tasks as needed.
Participate in caregiver onboarding and recruitment support.
Assist in placing new caregivers into schedules.
Attend team meetings focused on care, staffing, and process improvement.
Provide updates to operations leadership on outstanding issues.
Respond professionally and promptly to communications.
Requirements:
Experience in home care, healthcare scheduling, staffing, or client services.
Strong communication and customer service skills.
Excellent organization, problem-solving, and follow-through.
Ability to manage multiple clients, caregivers, and priorities.
Proficiency with electronic scheduling and documentation systems.
Familiarity with WellSky, EVV, Medicaid home care programs, or private-pay home care is a plus.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
Training and development opportunities
401(k) plan
Performance-based bonus
Free food and snacks
Health insurance
Paid time off
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.