• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary
• Flexible schedule

• Manage and maintain caregiver schedules.
• Match available caregivers with client schedules based on availability, location, skills, and client needs.
• Communicate schedule changes with caregivers, clients, families, and the care coordination team.
• Assist with finding coverage for open shifts, caregiver call-outs, vacations, and schedule changes.
• Confirm upcoming shifts when necessary.
• Identify potential scheduling conflicts and communicate them to management promptly.
• Maintain accurate scheduling information in the agency's scheduling system.
• Follow up with caregivers regarding availability and additional hours.
• Escalate urgent scheduling or client-care concerns to management when appropriate.

• Answer and make routine business phone calls professionally and courteously.
• Respond to general inquiries from prospective clients, caregivers, and existing clients.
• Take accurate messages and route clinical, billing, complaint, or management matters to the appropriate team member.
• Follow up with prospective clients by phone, text, or email as directed.
• Help schedule initial home assessments.
• Confirm appointments with prospective clients and families.
• Document communication and follow-up activities accurately.

• Respond promptly to new home care inquiries.
• Collect basic information regarding the prospective client's care needs, location, schedule, anticipated start date, and contact information.
• Explain basic agency services and the intake process using approved information.
• Schedule qualified prospects for an assessment with the appropriate team member.
• Conduct follow-up calls with prospects who have not yet made a decision.
• Maintain accurate lead status and follow-up notes in the CRM.
• Notify management promptly of urgent or high-potential inquiries.
• Support a smooth transition from initial inquiry to assessment and service start.

• Contact caregiver applicants.
• Conduct initial virtual screening interviews using the agency's approved interview questions.
• Review basic qualifications, work experience, availability, transportation, preferred service area, and schedule expectations.
• Identify candidates who may be a good fit and recommend them for the next step.
• Schedule second interviews, orientations, or meetings with management.
• Follow up with candidates regarding required documents and next steps.
• Maintain accurate recruiting records.
• Communicate professionally with candidates throughout the hiring process.

• Maintain accurate information in scheduling, CRM, recruiting, and other agency systems.
• Perform routine data entry and documentation.
• Organize electronic records and administrative information.
• Prepare basic reports or lists as requested by management.
• Assist with appointment reminders and follow-up tasks.
• Support the management and care coordination teams with routine administrative projects.
• Maintain confidentiality of client, caregiver, applicant, and company information.

• Make clinical decisions or provide nursing advice.
• Change a client's care plan.
• Promise services or caregiver availability before confirmation.
• Quote or negotiate rates outside approved agency guidelines.
• Resolve serious client complaints without management involvement.
• Make final hiring or termination decisions.
• Make decisions regarding insurance authorization or changes in authorized service hours.

• Strong verbal and written English communication skills.
• Excellent organizational and time-management skills.
• Professional and comfortable communicating by telephone, text, email, and video.
• Ability to handle multiple schedules and priorities simultaneously.
• Strong attention to detail.
• Comfortable learning scheduling, CRM, and other online systems.
• Reliable internet connection and appropriate remote workspace.
• Ability to maintain confidentiality.
• Dependable and responsive during scheduled working hours.

• Previous experience in home care, senior care, healthcare, staffing, recruiting, customer service, or scheduling.
• Experience coordinating employee schedules.
• Experience conducting phone or virtual interviews.
• Experience working with CRM or healthcare scheduling software.
• Experience communicating with older adults, families, and caregivers.

• Timely response to new client inquiries.
• Percentage of open shifts successfully covered.
• Accuracy of caregiver and client schedules.
• Timeliness of communication regarding schedule changes.
• Number of qualified leads successfully scheduled for assessments.
• Consistency of prospect follow-up.
• Number and quality of caregiver screening interviews completed.
• Accuracy and completeness of documentation.
• Responsiveness to caregivers, clients, and management.
• Professionalism and reliability.

FirstLight hires Caregivers, Home Health Aides, CNAs, Care Coordinators, Companion Care and Personal Care Assistants who have a genuine desire to enrich the lives of others and help them have their best day, every day. Our professional caregivers provide safety, comfort and companionship for adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect.

We give you the care, support and training you need to be the best caregiver you can be so that you can make a difference in the lives of others!

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.