Care Center Representative – 3rd Shift

Job Description: • Answer incoming emergency and non-emergency calls • Follow protocols to determine priorities and dispatch responses • Provide compassionate customer support using scripted and non-scripted responses • Monitor a high volume of medical alerts and alarms • Record call details, dispatches, and messages in a database in real time • Communicate with empathy, respect, and patience • Verify and update customer information • Troubleshoot alarm systems and report issues • Inquire about and recommend preventative healthcare services • Manage access to sensitive materials and maintain strict confidentiality • Talk and type simultaneously while navigating multiple screens and systems • Complete new hire training and required compliance testing • Perform other duties as assigned Requirements: • High School Diploma or GED required • 0–1 year of customer service experience, preferably in a contact center or healthcare settings • Exceptional customer service and interpersonal skills • Strong oral and written communication abilities • Ability to remain calm and empathetic in high-pressure situations • Self-motivated attitude with ability to work independently and collaboratively • Proficient typing skills (35 WPM) • Familiarity with customer service software and CRM systems (preferred) • Ability to toggle between multiple screens and systems efficiently • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint • Willingness to work weekends, overtime, and flexible hours as needed • Minimum internet speeds of 50Mbps download and 25Mbps upload required • Ability to sit and work on a computer with headset for periods of time • Ability to lift up to 10 pounds and reach/bend to retrieve items • Ability to speak, hear, and see for the assigned work day • Repetitive keystroke/data entry for the assigned work day • Ability to answer a high volume of calls up to 100+ calls per day • Must live in one of the eligible states listed in the posting Benefits: • Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)