Job description:
Title - Care Advisor
Direct hire opportunity with a growing organization
Fully onsite opportunity - Downtown Dallas Texas 75201
Pay rate - 20 to 25 an hour (determined by highest level education, healthcare experience, customer service experience and total number of years of work experience)
Monthly bonuses offered based on performance ($700-$1200 per month) after training
Parking - $150 parking stipend monthly
Start date - 11/30 (no time off allowed in the first 6 weeks of training)
They are closed on all major holidays including December 24th, 25th and January 1st
Shift - Monday to Friday, 8 hour shift within their hours of operation
Must be available to work any shift between 7am to 8pm
Training hours are generally 8:30 a.m. to 5:30 p.m., Monday to Friday for the first 6 weeks of training
After 9 months you would have the opportunity to work remotely one day a week! If you hit your metrics for three consecutive months, you can work from home 2 days a week
About the company:
By curating a Network of Excellence composed of the nation's top specialists for surgery, cancer care, infusions and more, we deliver excellent care with significant cost savings to employers and their workforces. We also pair members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. We are trusted by the nation's largest employers to deliver care to more than 6 million members across the country.
As a Care Advisor you would help create a concierge-level experience for members by navigating them through the surgical continuum. You would play a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of the role is engaging and selling the value of our service to every member.
Responsibilities include answering questions, education on the surgery process, incentives for participation, and helping with provider selection along with coordination with physician offices.
Successful Care
Advisors will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. High energy, an empathetic approach, and passion for providing top-tier customer service are necessary! Must have the ability to operate in a fast-paced environment centered around customer excellence over all things.
If you are passionate about helping others and making a difference within the healthcare space, this role offers a rewarding opportunity to positively impact the lives of our members and their families.
Responsibilities:
Assist members with finding a provider in network for surgeries
Assist with scheduling procedures
Handle inbound and outbound calls
Send referrals
Confirm appointments with patients and provider offices
Taking information from members and logging this correctly into the CRM system
Assist with booking travel
Coordinate follow up appointments
Call provider offices to request medical records
Qualifications:
Bachelor's or Associate's Degree required
Exceptional customer service skills
Ability to commute to and work in the Dallas office daily
Ability to work in a fast paced environment
Empathetic
Preferred Qualifications:
Healthcare experience
Benefits offered:
Medical, Dental and Vision insurance
Voluntary Benefits
Life, AD&D and Disability Insurance
18 days of PTO in your first full year of employment
HSA
401k
You have 30 days from your hire date to enroll. Your benefits begin on the first day of the month following 30 days of employment