Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates in a multilingual environment, supporting customers in numerous languages and answering customer service calls in over 29 countries. Its core services include inbound customer support, outbound lead generation, direct response campaigns, and upselling during service calls. As a fully virtual organization, Grupo Noa International offers remote roles that connect team members with diverse clients and consumers worldwide. The company focuses on delivering high-quality customer experiences across global markets.
Role Description This is a full-time remote role for Cantonese-speaking interpreters based in the USA. In this role, interpreters will provide real-time, accurate, and impartial interpretation between Cantonese and English during inbound and outbound calls, supporting customer service, direct response campaigns, and lead generation activities. Day-to-day tasks include listening to callers, conveying messages clearly in both languages, respecting confidentiality, and maintaining professional communication at all times. Interpreters will follow client-specific scripts and guidelines, document call outcomes when required, and collaborate with supervisors to ensure service quality. The role requires working scheduled shifts, managing call queues, and adapting to different client industries and call types.
Qualifications
• Strong language skills in Cantonese and English, with excellent listening, speaking, and comprehension abilities.
• Experience with telephone or remote interpreting, customer service, or call center environments.
• Ability to maintain accuracy, neutrality, and confidentiality while interpreting in real time.
• Solid communication, interpersonal, and problem-solving skills, with a customer-focused approach.
• Comfort with using computer-based tools, call center platforms, and stable internet connectivity for remote work.
• Ability to work full-time scheduled shifts, manage time effectively, and perform reliably in a remote setting.
• Prior experience in the direct response industry or multilingual support roles is an advantage.
• High school diploma or equivalent; additional training or certification in interpreting or linguistics is preferred.