Job Purpose
The Communications Developer supports the Campaign Team by creating, updating, and troubleshooting HTML email templates in Engage Marketing Cloud. This role is responsible for uploading, testing, and deploying email campaigns, managing campaign queues, and performing hybrid tasks such as list creation. The position requires collaboration with cross-functional teams, attention to detail, and a commitment to continuous improvement.
Key Objectives
Develop and amend HTML email templates in Engage Marketing Cloud.
Upload, test, and deploy email campaigns, ensuring accuracy and compliance.
Collaborate with Marketing Communications (Marcomms) teams to support campaign execution.
Assist in managing campaigns in the open queue and provide backup support when needed.
Prepare reports and escalate issues in collaboration with Senior Developers and Team Lead.
Maintain and update process documentation to support continuous improvement.
Handle complex campaigns from the open queue within defined timelines.
Complete hybrid training for campaign and list creation processes and mentor team members.
Attend meetings across US and UK time zones as required.
Contribute to workflow optimization and reduction of campaign passes.
Key Skills
Proficiency inHTML,CSS(including media queries), andXMLfor email development.
Strong understanding ofweb design principlesanduser experience fundamentals.
Ability totest and troubleshootemails across multiple browsers and email clients.
Knowledge ofSQL Serverfor data extraction and amendments.
Familiarity withemail marketing platforms(preferably Engage Marketing Cloud).
Excellentwritten and verbal communication skillsfor distributed team collaboration.
Strongproblem-solving,time management, andproject planningabilities.
Adaptability and willingness to learn hybrid responsibilities (campaign and list creation).
Qualifications & Experience
Bachelors degree in Computer Applications (BCA) or equivalent; diploma in web development or data analytics preferred.
01 year of experience in a marketing or technical role.
Hands-on experience with email and data development, including campaign execution using email marketing software.
Strong technical skills in HTML, CSS, and media queries.
Ability to manage multiple priorities in a fast-paced environment.
Core Competencies
Strategic Awareness: Understands business goals and aligns execution accordingly.
Interpersonal Effectiveness: Builds strong relationships and communicates empathetically.
Results Orientation: Focused on delivering high-quality outcomes within deadlines.
Personal Integrity: Demonstrates reliability, honesty, and accountability.
Business Judgment: Makes informed decisions and resolves issues effectively.
Effective Communication: Expresses ideas clearly and collaborates across teams.
Accelerates Execution: Completes tasks efficiently and seeks process improvements.
Works Effectively with Others: Develops collaborative partnerships and supports team success.
Diversity, Equity, and Inclusion
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
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