Health Care Concierge – Associate (Remote, Pennsylvania Only)
We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment.
Requirements
Pennsylvania resident only
Must live within a 3-hour driving distance of the Harrisburg Metro Area
(Required for initial equipment installation; no in-office work - Set up is performed by IT Associate---***The IT Associate will go to your house and set up equipment*****)Out-of-state applications will not be considered
Tentative start date: July 13th
Bilingual (Spanish)
Schedule
Full-time
Monday through Friday
Day shift
Fixed schedule
Remote after equipment installation
This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.
Pay & Growth
Starting pay: $17.00 per hour
Monthly performance incentives
Annual raises based on individual KPIs
Training
Paid training with mentorship
Probationary period of 720 hours of active work before paid time off and holiday eligibility
Role Overview
Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries.
Responsibilities
Handle inbound member and provider inquiries
Handle Outbound member service calls
Drive First Call Resolution
Manage inquiries across phone, email, chat, fax, and web
Accurately document all interactions
Conduct outbound service calls as needed
Deliver professional, empathetic customer service
Qualifications
High school diploma or GED required
Associate or college degree preferred
Minimum 2 years of customer service or call center experience
Strong typing and written communication skills
Ability to make independent decisions
Comfortable with Microsoft Office; Excel experience a plus
Ability to learn complex health plan information
Commitment to reliability and long-term employment
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