Company Overview
Opus Inspection, Inc. is a software and electronic hardware-driven global leader
in the Automotive Technology Service industry. Our mission is to make the world
a cleaner and safer place by providing highly effective solutions for Vehicle
Inspection through innovative technologies, customer focus and operational
excellence. Opus’ technologies and services help our state partners meet strict
US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle
Information Databases, and developing differentiated solutions for remote
vehicle monitoring.
Job Summary
FULLY REMOTE after one week of in-office training!
Monday-Friday 9am-6pm
$18-19/hour
Midvale, UT
Job Purpose
Provide customer support to company clients and customers. Create and manage
technician dispatches. Create parts orders. Utilize professional level
communication skills to assist management in creating a high level of customer
satisfaction.
Duties & Responsibilities
Answer questions via phone on all company supported software applications.
Provide support for company products.
Utilize In-House tools to appropriately dispatch field technicians.
Answer general program questions from motorists.
Perform additional tasks for motorists.
Provide inbound sales support.
Initiate and respond to emails with clear and professional language.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff.
Other duties and responsibilities as introduced.
Qualifications
Qualifications
Basic reading, writing, and arithmetic skills required. This is normally
acquired through a high school diploma or equivalent.
Ability to learn and generate knowledge to support new applications and
products.
Previous Customer Service experience is preferred.
Ability to speak Spanish is a plus but not required.
In-home internet with at least 1 ethernet port required.
Working Conditions
This is a work from home position with initial in-office training and periodic
work in the office. Working conditions are normal for an office environment.
Almost all performed work duties can be completed with a provided phone and
Computer. Saturday shift is covered on a rotating basis.