Job description:
We are seeking experienced
Call Center Representatives
for remote opportunities. This position is ideal for individuals who have a strong customer service background, enjoy problem-solving, and are comfortable working in a fast-paced, customer-focused environment.
In this role, you will assist customers with inquiries, provide accurate information, and help resolve issues while ensuring a positive customer experience.
Locations:
Philadelphia, PA | Bloomington, MN | Houston, TX | Columbus, OH | Tampa, FL | Salt Lake City, UT -
Remote
Job Responsibilities:
Handle customer calls and respond to inquiries.
Provide excellent customer service and resolve routine issues.
Perform data entry, verify information, and maintain accurate records.
Document customer interactions and escalate issues when necessary.
Requirements:
Minimum 1 year of call center experience.
Strong communication and customer service skills.
Excellent attention to detail and multitasking abilities.
Must pass the CSR assessment with a score of 80% or higher.
Must have personal equipment to work remotely.
Must reside in one of the listed locations.
Training & Schedule
Training:
Monday–Friday, 8:30 AM–4:45 PM
Approximately 5–7 weeks of training
Full attendance is required during training; scheduled time off cannot be accommodated.
Work Schedule:
Monday–Friday, with shifts scheduled between 8:00 AM and 9:00 PM EST.
Candidates must be flexible to work within these hours, regardless of their time zone.
If you have previous call center experience and are looking for a remote customer service opportunity, we encourage you to apply.