We are Hiring!!
Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands — immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing, electrical) and ServiceTitan know-how who loves coaching people and driving results. This role is for someone who can:
• Lead, coach, and develop a remote team of booking reps/CSRs
• Own staffing, scheduling, and daily coverage
• Drive KPIs: booking rate, containment, and QA scores
• Run the QA loop and handle escalations
Requirements:
• Deep home services experience — HVAC, plumbing & electrical (required)
• ServiceTitan experience (required)
• 3+ years call center experience, with 1–2+ years managing
• Proven leadership, coaching, and mentoring skills
• Strong English communication
• Experience managing remote/offshore teams
• Full-time, aligned with ET hours
Bonus if you've worked with multi-location brands, AI voice agents, or memberships/warranties.
If you're a strong leader who knows home services inside and out and can get up to speed fast, we'd love to hear from you. Apply now!