# Remote Call Center Manager
## About the Role
Sheffa Group LLC, owner of multiple upscale medical spas including DermaVe, Ageless, Timeless, and Skinfinity, is seeking an experienced Remote Call Center Manager to lead outbound sales operations across its beauty and wellness businesses. The role focuses on managing sales performance, improving outbound conversion rates, increasing appointments and bookings, supporting marketing initiatives, and consistently meeting or exceeding sales quotas.
The Call Center Manager will lead and develop outbound sales agents, use KPIs and analytics to optimize performance, and collaborate with marketing, CRM, and operations teams to support lead generation and campaign success. This fully remote position is suited to a self-motivated professional who can work independently within specified hours and is available to work weekends.
## Key Responsibilities
Lead, coach, motivate, and develop outbound sales agents to achieve performance targets.
Develop and implement outbound sales strategies to drive revenue growth.
Analyze sales trends and customer needs to refine sales approaches.
Monitor KPIs including call volume, conversion rates, appointments booked, and sales quotas.
Prepare and present regular performance reports to senior management.
Use data and analytics to identify improvement opportunities and optimize team performance.
Ensure calls follow company standards, regulatory requirements, and compliance guidelines.
Improve call center processes and workflows to increase efficiency and outcomes.
Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.
Manage and optimize lead funnels within CRM systems.
Oversee sales performance using data-driven KPIs and analytics.
Support appointment generation, booking growth, and outbound sales conversion.
## Required Qualifications
5+ years of experience in a contact center environment.
At least 2 years of experience in a management or supervisory role.
Strong knowledge of skincare products, non-invasive procedures, and treatment packages, including Cryotherapy, Radiofrequency (RF), facials, and injectables.
Proven experience with outbound sales and marketing strategy.
Experience with conversion rate optimization and data analysis.
Strong communication skills.
Proficiency with outbound dialer systems and contact center technologies.
Experience using CRM systems and outbound dialer platforms.
Hands-on experience managing lead funnels in CRM platforms such as Vagaro, HubSpot, or Salesforce.
Experience using KPIs and analytics to guide sales team performance.
Availability to work weekends.
## Preferred Qualifications
Experience coordinating operations across multiple locations or franchises.
Experience in the beauty, wellness, medical spa, skincare, or aesthetic services industry.
Experience supporting marketing campaigns and lead-generation initiatives.
## Skills & Competencies
Contact Center Management
Outbound Sales Management
Sales Strategy
Sales Conversion Optimization
Call Center Operations
Team Leadership and Coaching
KPI Management
Data Analysis
Performance Management
Lead Funnel Management
CRM Systems
Outbound Dialer Platforms
Appointment Setting and Booking
Revenue Growth
Marketing Collaboration
Customer Needs Analysis
Process Optimization
Communication
Compliance
Reporting and Analytics
## Education & Experience
Education: Not specified in the provided job description.
Experience: 5+ years of contact center experience, including at least 2 years in a management or supervisory position. Experience with outbound sales, CRM lead funnels, outbound dialers, data-driven performance management, and sales conversion optimization is required.
## Work Arrangement & Schedule
Work Location: Remote
Employment Type: Full-Time
Schedule: Specific working hours; flexible schedule
Weekend Availability: Required
Designed for self-motivated professionals who value autonomy.
## Compensation & Benefits
Compensation: $3,000–$5,000 per month, based on experience.
Highly competitive pay structure.
Performance bonuses, discussed upon hiring.
Opportunity for long-term engagement and potential transition into a leadership role.
Company-led training, sales tools, scripts, and mentorship.
Loyalty incentives for tenure and consistent high performance.
CRM access, marketing materials, and leads to support sales outreach.
Flexible schedule.
## Compliance / Additional Information
Calls must adhere to company standards, regulatory requirements, and compliance guidelines.
The job description provides a general overview and is not an exhaustive list of duties or qualifications.
Additional responsibilities may be assigned by supervisors or managers.
The employer may modify the job description at its discretion.
Employment is at-will and may be terminated by either the employee or employer in accordance with applicable law.