Great companies need great teams to propel their operations.Join the group that solves business challenges and enhances the way we work and grow.Working at Gainwell carries its rewards.Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.SummaryAs a Call Center - CT Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable.Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges.Here are the details on this position.Your role in our missionThis is an important position in Gainwells commitment to helping clients deliver better health and human services outcomes.Answers telephones and responds to basic customer questions and / or forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.Researches customer inquiries and responds to appropriate parties in a timely manner.Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.Records calls, processes requests and updates account history with results of inquiry to include proper documentation.Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.Interfaces with team members, management, and customers in reference to customer service issues.What we're looking for2 or more years of customer service experience in any industryKnowledge of basic help desk software, computer software and Microsoft Office applicationsStrong problem-solving skills to bring inquiries to effective resolutionStrong customer service skills with an emphasis on written and oral communication to respond to inquiries professionallyAbility to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiriesWhat you should expect in this roleWork from homeShift 8 :30 5pm after training Monday FridayRemote, must reside in the state of CT.Training 8am 4 :30pm Monday - Friday#LI-REMOTE LI#JWThe pay range for this position is $29,100.00 - $39,520.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.Put your passion to work at Gainwell.Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.We also have a variety of leadership and technical development academies to help build your skills and capabilities..