About the role
Be the first friendly voice consumers hear when they call in about Medicare plan benefits! As a Call Center Agent, You'll gather basic information and connect eligible callers with a licensed Medicare agent — no insurance license or sales required. This position is a 1099/contract role and is expected to run through mid-December.
What you'll do
Answer inbound calls from consumers responding to Medicare ads
Follow an approved script and TCPA/compliance guidelines
Ask a few qualifying questions and capture accurate information
Warmly transfer qualified callers to a licensed Medicare agent
Log call details and maintain strong attendance and productivity
What you'll bring
Clear, confident phone communication and active listening
Comfort following a script while still sounding natural
Attention to detail in a fast-paced, high-volume environment
Reliable internet and a quiet remote workspace (if applicable)
Call center, customer service, or Medicare experience is a plus — not required
Schedule
Shifts currently run 9:00 AM – 6:00 PM ET, with expanded and later shifts opening up as we head into the Medicare Annual Enrollment Period (AEP) — our busiest season. Flexible availability, especially on Saturdays, is a big plus.
Why this role?
This is an inbound-only position — no selling, no enrolling, just great first impressions. Leads Marketplace is an ongoing campaign, so while AEP brings the highest volume, opportunities may be available after the project end date.
System requirements
Newer desktop PC or laptop (sorry, Macs, Chromebooks, tablets, or school computers are prohibited)
Windows 11
Minimum 8.0 GB of available RAM (16.0 GB preferred)
Minimum 1.0 GB of physical available memory
Dual-ear USB headset with noise-cancelling microphone
Working webcam available for use
Must be hardwired to your internet using an Ethernet cord
Use of wireless, satellite connections, or VPN is prohibited
Minimum 50 MBPS download, 35 Mbps upload, a ping of 15 or less, with 99% connectivity to the internet provider
Laptop users must have and use an external keyboard and mouse
Dual monitors are preferred
Location requirements
We hire in the following 22 states:
AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV
Applicants will be asked to provide photo identification and a valid utility bill to verify residency
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