Job Overview
About the Role
We’re hiring a Call Center Agent to be the voice of Elite Drive Marketing. You’ll handle mostly inbound calls, plus some outbound calls, guiding customers through the application process and answering their questions along the way. If you have great energy, speak clearly and confidently, and enjoy solving problems, we want to hear from you!
What You’ll Do
Answer a high volume of inbound calls in a friendly, professional manner
Make outbound calls to follow up with customers and assist with applications
Help customers complete and process applications accurately
Answer questions and explain products, services, and next steps clearly
Handle customer concerns with patience, empathy, and a solution-focused attitude
Enter and update customer information accurately in our system
Meet daily call and quality goals
What We’re Looking For
Excellent verbal communication skills; you speak clearly and confidently
High energy and a positive, upbeat attitude
Ability to stay calm and professional when handling customer concerns
Strong listening skills and attention to detail
Comfortable using a computer and typing while on the phone
Reliable, punctual, and able to work independently and as part of a team
High school diploma or equivalent
Call center or customer service experience is a plus, but not required. We’ll train the right person!
Pay: $1,000.00 - $3,000.00 per week
Benefits
Flexible schedule
Health insurance
On-the-job training
Referral program
Work from home
Work Location: In person