Position Summary
Position Summary:
Reporting to the VP of Product and Strategy, the Business Systems Analyst (BSA) II serves as a key link between product, developers and the business. This role will work closely with stakeholders across the organization to develop and implement solutions that optimize business processes, systems, and data. The BSA II coordinates with other members of the product team, digital and IT department, leadership, and the business teams to identify problems and needs of the organization, collect, analyze, and document business requirements, information system recommendations, and process improvement recommendations.
With a key focus on Salesforce, the BSA II collaborates closely within the development team to ensure successful design changes and process enhancements. Other internal tools and systems will be included into accountabilities based on alignment of role.
What You Will Do:
Partner with stakeholders (growth, clinical, care coordination, operations, etc.) to understand and document business needs, pain points, and system requirements.
Analyze data to identify trends and insights that can be used to improve business processes and decision-making
Work with technical teams to design, develop, test, and implement new systems or enhancements to existing systems
Work with the Product Manager(s) and Salesforce team to write user stories, validate requirements, and support their backlog and QA processes
Translate complex healthcare workflows (e.g. care transitions, eligibility, etc.) into efficient, scalable solutions
Collaborate with Project Managers to ensure timely delivery of projects aligned to business priorities
Provide training and user support for new features and enhancements across Salesforce and related tools
Stay current on Salesforce updates, healthcare technology trends, and compliance changes to inform design
Contribute to documentation libraries using Jira, Confluence, Lucidchart, and change management systems
Perform other duties and special projects as required
What You Will Bring:
4-6 years of experience as a Business Systems Analyst or similar role
Knowledge of Salesforce core platform required, especially around custom work not reliant on cloud license features
Knowledge of the following add-on services is a plus: Salesforce Shield, Conga Document Generation, Salesforce E-signature Solutions, NIC
Experience working on Salesforce development projects and an understanding of designs and limitations a plus
Experience with process documentation and capturing requirements , including ticket creation (Jira) and write-ups (Confluence)
Experience working in a scrum and Agile environment preferred
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
You'll Benefit From:
At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $61,300 - $85,800. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.