Business Systems Analyst III – Infrastructure Engineering
Location: Remote – US
We’re looking for an experienced Business Systems Analyst with a strong background in issue triage, incident/escalation management, and enterprise marketing platforms. This role will work closely with business, technical, and vendor teams to troubleshoot issues, monitor platform health, and improve system workflows.
Key Responsibilities:
Gather business requirements and translate them into technical requirements.
Manage issue triage, incidents, and escalations for enterprise marketing platforms.
Monitor dashboards, platform health, and audience-reach metrics to identify issues or anomalies.
Coordinate with third-party vendors for support and escalations.
Provide clear status updates and communicate business impact to technical and non-technical stakeholders.
Analyze existing systems and workflows and recommend improvements.
Work independently using established runbooks and dashboards with limited onboarding.
Requirements:
Experience with issue triage and incident/escalation management for enterprise marketing platforms.
Hands-on experience with Salesforce Marketing Cloud or a comparable marketing automation platform.
Experience coordinating with third-party vendor support and escalation teams.
Strong written and verbal communication skills.
Ability to independently follow established runbooks and monitor dashboards.:
Experience communicating technical issues and business impact to non-technical stakeholders.
Experience monitoring platform health and audience-reach metrics and identifying anomalies.
Experience with Salesforce CRM, Marketo, HubSpot, or Adobe Marketing Cloud.
Knowledge of SQL, Java, Visual Basic, or similar technologies.
Education:
Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field required.
MBA or related advanced degree preferred.