Business System Analyst
📍 Location: California, United States
🏢 Industry: Financial Services
💼 Work Setting: Remote
Are you passionate about solving complex technical challenges, improving operational efficiency, and supporting the systems that power modern business operations? We are seeking a
Business
Systems Analyst – IT Vendor Operations to manage, support, and optimize critical business systems while acting as a key liaison between business stakeholders, support teams, and engineering organizations.
In this role, you will be responsible for troubleshooting technical issues, administering access and identity management processes, automating operational workflows, and supporting enterprise platforms such as CRM, contact center, ticketing, and internal business applications. You will play a vital role in maintaining system reliability, improving user experiences, and driving operational excellence.
Key Responsibilities
Technical Support & Issue Resolution
Triage, investigate, and resolve technical support tickets across multiple enterprise systems and applications.
Analyze system issues, identify root causes, and implement effective solutions.
Escalate complex technical problems to engineering teams while ensuring timely resolution.
Serve as a trusted resource for internal users experiencing system or application issues.
Business Systems Administration
Administer and support critical business applications, platforms, and operational tools.
Configure system settings, manage user permissions, and maintain platform functionality.
Ensure business systems operate efficiently, securely, and in alignment with organizational requirements.
Support ongoing application enhancements and operational improvements.
Identity & Access Management
Manage user provisioning, deprovisioning, and access requests.
Administer identity and access controls for enterprise platforms and applications.
Ensure security policies and access governance requirements are followed consistently.
Audit and maintain user permissions to support compliance and operational security.
Workflow Automation & Process Improvement
Design and implement automation solutions that reduce manual effort and improve operational efficiency.
Identify opportunities for workflow optimization across support and business operations.
Develop scripts, automation routines, and process improvements that streamline repetitive tasks.
Support continuous improvement initiatives that enhance service delivery and productivity.
Systems Troubleshooting & Analysis
Review logs, system alerts, and diagnostic information to investigate technical issues.
Analyze application behavior and identify opportunities to improve stability and performance.
Support troubleshooting activities involving integrations, workflows, user access, and system configurations.
Document findings and recommend preventive measures to reduce recurring issues.
Stakeholder Collaboration
Act as a bridge between business teams, operations groups, vendors, and engineering organizations.
Gather requirements and translate operational needs into technical solutions.
Communicate technical issues, risks, and recommendations clearly to both technical and non-technical stakeholders.
Participate in cross-functional projects that improve business systems and operational processes.
Documentation & Knowledge Management
Develop and maintain troubleshooting guides, knowledge articles, operational procedures, and system documentation.
Create repeatable support processes that improve efficiency and consistency.
Document issue resolution paths and best practices for future reference.
Contribute to operational knowledge-sharing initiatives.
Vendor & Platform Support
Coordinate with external vendors and technology partners to resolve platform-related issues.
Support the implementation and maintenance of third-party systems and integrations.
Monitor system health and escalate concerns that may impact business operations.
Assist with platform upgrades, enhancements, and operational readiness activities.
Required Qualifications
Experience in IT Support, Technical Operations, Business Systems Administration, or a related field.
Strong troubleshooting and analytical problem-solving skills.
Experience supporting enterprise applications and business systems.
Knowledge of identity and access management principles.
Ability to analyze logs, workflows, and technical issues to determine root causes.
Strong communication and stakeholder management skills.
Experience managing multiple priorities in a fast-paced environment.
Customer-focused mindset with a commitment to service excellence.
Preferred Technical Skills
Salesforce Administration
Amazon Connect
Jira
Identity & Access Management (IAM)
Okta
Access Management
Technical Support Operations
Workflow Automation
Python
JavaScript
System Troubleshooting
Business Systems Administration
Ticket Management
Process Improvement
Log Analysis
Enterprise Applications