Job Details:
Title: Business Process Steward
Location: 100% Remote
Duration: 06 Months Contract
Description: Will this role be fully remote?: Yes
Are there any specific locations/specific states the candidates should be in?: No, Client approved states
What is the expected schedule (include dates/time/time zone): 8:30 – 5pm EST
What additional IT equipment is required outside of a laptop/headset/mouse/keyboard
(i.e., dual monitor & docking station or single monitor & connecting cables – note these will be billed back to Client at cost): Dual monitors and docking station.
Is there potential for this to extend past 6 months and/or convert to an FTE?: No
Job Responsibilities:
The Business Process Steward provides temporary operational support for the review, cleanup, development, testing, and maintenance of business process and knowledge content.
This role partners with subject matter experts and business owners to help ensure information is accurate, standardized, current, and ready for use by employees and AI-enabled tools.
Support knowledge article cleanup, consolidation, and standardization efforts.
Review incoming content and process change requests for completeness, clarity, and business impact.
Develop, update, and maintain process documentation, procedures, and user-friendly job aids.
Support content readiness activities for Salesforce Knowledge and Ask GPT, including validation of content structure, accuracy, and usability.
Conduct Ask GPT response testing, document results, identify content or retrieval gaps, and escalate findings for resolution.
Track assigned work, follow up on open questions, and coordinate reviews and approvals with business owners and cross-functional partners.
Maintain organized records of updates, decisions, testing outcomes, and completed deliverables.
Must Have Skills:
Ability to identify content gaps, inconsistencies, and opportunities for improvement.
Strong prioritization skills and attention to detail in a fast-paced, change-driven environment.
Proficient in Microsoft Word and Excel.
Experience with Salesforce Knowledge or another knowledge article repository is a plus.
Day to Day Responsibilities:
Review assigned knowledge articles for accuracy, formatting, and alignment with current processes.
Identify and document content gaps, inconsistencies, and opportunities to simplify or improve information.
Review incoming knowledge content and process change requests for completeness, clarity, and required supporting details.
Draft, revise, and format knowledge articles, process documents, procedures, and job aids using established standards and templates.
Prepare content for Salesforce Knowledge and Ask GPT by validating organization, search terms, usability, and readiness for publication or testing.
Test Ask GPT responses using defined scenarios, compare results with expected answers, and document inaccurate, incomplete, or missing responses.
Track daily assignments, testing results, open questions, dependencies, and completion status in team logs or trackers.
Maintain organized records of source content, revisions, decisions, approvals, and completed deliverables.
Required Years of Experience:
Minimum of 2 years of experience in knowledge management, content development, process documentation, business operations, or a related field.
Required Licensure / Education: HS Diploma
Custom Fields:
Name: Must Have Requirements
Value: experience in knowledge management, content development, process documentation, business operations, or a related field.