Business Process Manager
Regulatory Business Operations – RIM
What We Offer
Joining our consulting team in Belgium means giving your career a step forward. Thanks to the privileged partnership we have with our well-established clients, leaders in their domain, we offer our consultants unique projects to develop their skills, and put their professional experience in the pharma industry on the fast track. As an expert on the client side, you can count on us to support you at each step of your project thanks to regular touch points with our Key Account Manager.
We then also carefully choose with you what would be your next assignment that is matching your career goal whether it is in Consulting or in one of our Functional Services Platforms. We invest considerable time and resources in training our staff (technical and non-technical courses) to continuously support you in your personal and professional growth. On top of this, you will receive a complete remote-friendly engagement package tailored to your location within Europe, based on your background and experience.
About the Role
We are looking for an experienced Business Process Manager to drive business operations within a Regulatory Information Management (RIM) environment built on Veeva Vault RIM. You will act as the key liaison between regulatory business users and IT, supporting day-to-day process questions, ticket resolution, and the definition and follow-up of system evolution requests. This role also contributes to process improvement initiatives and document migration projects, ensuring high data quality across the regulatory information landscape.
Key Responsibilities
Support business users on global regulatory processes (submissions, product registrations, labeling, CCDS)
Act as the business-side expert on Veeva Vault RIM
Manage user support: tickets, process questions, and issue resolution
Interface between business teams and IT to define and track system evolution requests
Main Activities
Provide day-to-day support to business users on Veeva Vault RIM and related regulatory processes
Gather, define, and prioritize business requirements for system evolutions in collaboration with IT
Participate in UAT, release cycles, and prioritization of system evolutions
Lead or contribute to process mapping and process improvement initiatives
Support document migration projects and ensure data quality across the regulatory information system
Required Qualifications
Experience in global regulatory processes: submissions, product registrations, labeling, CCDS
Business-user expertise in Veeva Vault RIM
Proven experience in user support: ticket management, process questions, troubleshooting
Experience interfacing between business and IT teams to define and follow up evolution requests
Experience with UAT, releases, and evolution prioritization
Process mapping / process improvement experience strongly appreciated
Experience supporting document migration and data quality projects is a plus
Profile oriented towards Business Analyst / Regulatory Process Manager
Fluent English required, French is an asset
Our Benefits
Joining Astek means choosing an experience accelerator, where every assignment is an opportunity to progress; access to a multitude of technically exciting projects for our clients as well as internally; individualized, local support for a tailored career path; continuous learning, thanks to our internal training academy; and a friendly and inclusive work environment, supported by #TopEmployer2026 certified HR practices.
Let's move forward.
Alsinova - An Astek Company