Business
Process Designer #2688
Position Summary:
Our partner is a U.S. based bank modernizing how work moves across customer facing and internal
operations
. Complex banking processes can involve multiple employees,
systems
, approvals, documents, and controls, creating opportunities to reduce manual work, eliminate friction, improve access to information, and strengthen the customer experience.
The
Business
Process Designer will work within Customer Experience and
Business
Optimization to understand how processes operate today, identify where they break down, and design better ways of working. This person will combine process expertise with data,
systems
, automation, and
AI
knowledge to determine the right solution based on the
business
problem.
The ideal candidate goes beyond documenting workflows. They can investigate root causes, use data to validate where problems exist, design future state processes, and determine when the right answer is process change, reporting, automation,
AI
, or keeping human judgment in the workflow.
Experience and Education:
Bachelor's degree in
Business
, Information
Systems
, Analytics, Technology, or a related field, or equivalent professional experience
Experience in
business
process improvement,
business
optimization,
operations
transformation, or a similar discipline
Proven experience personally improving complex
business
processes, beyond documenting their current state
Experience mapping current state and designing future state workflows across multiple teams,
systems
, approvals, and dependencies
Hands on experience using
SQL
, Power BI, or comparable data and reporting tools to investigate operational problems
Experience evaluating automation, RPA, or
AI
opportunities based on
business
value, feasibility, risk, and the need for human judgment
Strong understanding of how
business
systems
, integrations, data movement, triggers, and workflows interact
Banking experience strongly preferred, or significant process transformation experience within another complex or regulated environment
Skills and Strengths:
Business
Process Optimization
Process Mapping
Workflow Design
Root Cause Analysis
Process Mining
Business
Analysis
SQL
Data Analysis
Business
Process Management
Business
Systems
Analysis
Current-state Analysis
Future-state Design
Bottleneck Analysis
RPA
Power BI
Automation Assessment
AI
Use Case Assessment
Systems
Integration Concepts
Process Reengineering
Continuous Improvement
Primary Job Responsibilities:
Partner with
business
teams to discover how processes actually operate, including undocumented steps, dependencies, handoffs, and exceptions
Map current state workflows across employees, departments,
systems
, data, approvals, and controls
Use interviews,
SQL
, reporting, and operational data to identify bottlenecks, delays, errors, unnecessary manual work, and root causes
Design future state processes that improve efficiency, customer experience, employee experience, and operational controls
Evaluate whether process problems should be addressed through workflow changes, reporting, automation,
AI
, or another solution
Identify decisions and exceptions that should remain with employees because they require judgment or carry additional risk
Quantify improvement opportunities through time savings, error reduction, customer impact, operational efficiency, or stronger controls
Translate
business
problems and proposed solutions into clear requirements for Technology, BI, Automation, and operational teams
Evaluate how
system
triggers, notifications, integrations, APIs, and data movement affect end to end workflows
Collaborate with
technical
teams to ensure proposed solutions accurately address the underlying
business
problem
Present findings, recommendations, expected value, and tradeoffs clearly to
business
stakeholders
Support implementation and measure whether redesigned processes deliver the intended improvement
Continuously identify opportunities to improve how work moves across the organization