Ear Professionals Group is a national leader in hearing healthcare with more than 25 years of experience serving members and providers across the country. We are committed to delivering high-quality hearing solutions, exceptional service, and a people first experience for our teams, partners, and members. Our work is guided by strong partnerships, a focus on innovation, and a people centered approach that shapes how we support both our members and each other.
If you want to join a mission driven organization where your work has a meaningful impact, Ear Professionals Group is a great place to grow.
Summary
This role supports business and technology enablement for enterprise platforms, with a strong emphasis on Salesforce. The individual will drive Salesforce-related business requirements from intake through delivery, partnering closely with Area Product Owners, Salesforce Administrators, Developers, and Technology teams to ensure solutions are clearly defined, configured, tested, adopted, and successfully delivered.
Responsibilities
Serve as a primary business analyst for Salesforce and related enterprise platforms
Own end-to-end requirements management—from business intake through technology delivery
Translate business needs into clear Salesforce requirements, user stories, process flows, field / object considerations, and acceptance criteria
Partner with technical teams to support configuration decisions, workflow automation, integrations, data quality, and platform enhancements
Act as the primary bridge between business stakeholders and the technology team to drive delivery
Partner with IT and Product teams during sprint planning, development, and release cycles
Coordinate and support UAT activities, defect triage, and validation
Support launch and release readiness activities, including stakeholder communications
Develop, maintain, and interpret Salesforce reports and dashboards to support operational visibility, pipeline management, and performance tracking
Collaborate cross-functionally with Operations, Finance, Product, Clinical, Vendors, and Leadership