Business Process Analyst, Operations

At International Gourmet Foods (IGF), our mission is to deliver quality service and cultivate community around the table. We’re committed to hospitality, continuous improvement, and making it easy to be an IGF customer. Position Summary The Business Process Analyst, Operations is responsible for improving the way IGF operates across its distribution centers and supply chain. This role partners with the Operations leadership team to evaluate current workflows, identify opportunities for improvement, document standardized processes, and implement sustainable solutions that improve efficiency, quality, and operational consistency. This position serves as an internal consultant, balancing time between observing operations, analyzing data and outcomes, facilitating process improvements, and maintaining standard operating procedures (SOPs). Key Responsibilities Continuous Improvement Analyze operational workflows to identify inefficiencies, bottlenecks, and waste Lead process improvement initiatives from concept through implementation Facilitate cross functional collaboration to redesign business processes Measure results and recommend additional improvements SOP Governance Develop and maintain SOPs  Create process maps, workflows, and supporting documentation Ensure operational documentation remains current and reflects best practices  Conduct routine internal audits to validate compliance with established standards Operational Partnership Support initiatives across: Operations (headquarters and distribution centers)  Receiving  Shipping  Deliveries Inventory Management  Logistics  Health and Food Safety  Facilities  Data and Analysis Analyze operational KPIs and trends Develop recommendations supported by data Partner with IT on reporting and system enhancements Monitor the effectiveness of implemented improvements  Project Management Manage multiple improvement initiatives simultaneously Coordinate stakeholders across departments Develop implementation plans and monitor progress Report project status  Qualifications Bachelor’s degree in business, supply chain, industrial engineering, operations management, or related field Minimum five years of experience in operations, distribution, logistics, process improvement, or continuous improvement Experience documenting business processes and SOPs  Strong analytical and problem solving skills Excellent communication and facilitation skills  Proficiency with Microsoft Office and business systems Preferred: Experience with ERP and WMS platforms Experience with Lean, Six Sigma, or continuous improvement methodologies Experience within food distribution, manufacturing, or supply chain operations  Success Measures SOP accuracy and completion  Successful implementation of improvement initiatives  Operational efficiency improvements Reduction in process variation  Cross functional collaboration  Measurable business impact Travel Requirements: Up to 20% travel, primarily to the Woodbridge, VA office, with occasional travel to Atlanta, GA; Charleston, SC; and Chicago, IL. Job Title: Business Process Analyst, Operations  Targeted Salary Range: $80,000-$90,000 annually (commensurate with experience)  Employee Group: Full-Time Work Modality: Remote Benefits: Medical Dental Vision 401K Paid time off Company-paid life insurance Short-term disability Referral program Employee discount Health savings account International Gourmet Foods (IGF) is an Equal Opportunity Employer