GT Independence is a family-founded, leading national Financial Management
Services (FMS) provider that supports individuals participating in
self-direction programs, helping them manage their long-term care and support
services at home and in community-based settings. Dedicated to promoting
personal choice, independence, and quality of life, GT Independence delivers
reliable, person-centered financial and administrative services that empower
individuals to direct their own care. With a growing national presence, the
organization continues to expand its impact through innovation, service
excellence, and a strong commitment to the people and communities it serves.
The Business Operations (Program) Manager manages the operational unit to assist
and support real-time operations. The Program Manager facilitates the
utilization of resources to achieve customer satisfaction, productivity, payroll
schedule adherence, and goal attainment.
Responsibilities
Develops and monitors key performance metrics to measure staff performance
and operations functions
Regularly evaluates business processes, procedures, and systems and makes
recommendations for improvement
Participates in quality improvement projects and leads efforts in continuous
improvement
Assigns and monitors staff caseloads and accounts distribution
Evaluates program effectiveness through prepared reports and presents to
leadership on the same
Monitors and measures compliance standards
Develops staff through internal and external resources and on-the-job
training
Builds and maintains relationships with State agencies as a key liaison
Resolves escalated customer complaints
Communicates goals, expectations, and results with internal and external
stakeholders as appropriate
Qualifications
Bachelor’s Degree required. Bachelor’s in business management or business
administration preferred.
At least three (3) years of progressively responsible people management
experience
Experience building highly effective teams
As an organization focused on helping both the people we serve and our employees
succeed, we foster a culture where individuals can grow, thrive, and make a
meaningful difference every day. Join us in our mission: "To help people live a
life of their choosing regardless of age or ability."
GT Independence is an equal opportunity/affirmative action employer. All
qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle,
citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.