The Business Operations Manager, Marketing & Communications, ensures the
department has the systems, processes, and discipline it needs to run reliably
and scale. This role translates strategic priorities into sustainable
operational processes by overseeing budgeting, financial reporting, contracts,
procurement, sponsorships, vendor management, technology administration, and
department-wide operating standards.
Acting as a trusted partner to Marketing & Communications leadership, the
Manager, Business Operations provides transparency, accountability, and
operational discipline that enable the team to focus on strategic planning,
brand management, communications, and campaign execution.
The position does not own marketing strategy, creative development, or channel
execution. Instead, it ensures the department is operationally sound,
financially responsible, goal oriented and positioned to scale.
This is a remote position. Applicants must reside in one of the following
states: Alabama, Colorado, Delaware, the District of Columbia, Florida, Georgia,
Illinois, Maryland, Missouri, New Jersey, New York, North Carolina, Ohio,
Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
Essential Functions
Budget & Financial Management
Develop and manage the annual MarCom budget, including forecasting, actuals
tracking, variance analysis, and reallocation in alignment with priorities.
Own purchase orders, invoicing, and the working relationship with the
finance department.
Produce financial reporting including spend, cost-per-outcome, and ROI by
program.
Contract & Vendor Management
Manage the full contract lifecycle including review, execution, renewal
tracking, and compliance.
Own vendor relations and performance management across all MarCom partners,
ensuring deliverables and value are met.
Manage sponsorship agreements, deliverables, and tracking.
Operational Infrastructure
Build and maintain operational infrastructure including file storage
systems, shared drives, naming conventions, and documentation standards.
Design and implement onboarding process to ensure each team member is
trained on appropriate tools and processes.
Partner in managing the martech stack and software licensing, ensuring
tools are utilized and right-sized.
Support retreat and offsite planning including materials preparation,
vendor coordination and associated logistics.
Operational Reporting & Governance
Maintain department-wide operational reporting and standards that support
transparency and accountability.
Partner with analytics to ensure visibility on measures of success and
annual goal progress.
Partner with marketing and communications leadership to support the
development of annual goals.
Establish and reinforce operational policies, process documentation, and
templates that enable the team to scale.
Requirements
Bachelor's degree in Business Administration, Finance, Marketing, or a
related field. Master's degree preferred.
5-8 years of experience in business operations, finance, procurement, project
management, marketing operations, or related functions.
Experience managing departmental budgets, contracts, and vendor
relationships.
Experience developing operational processes, governance frameworks, and
reporting structures.
Demonstrated success working across multiple stakeholders in a matrixed
environment.
Strong organizational, analytical, and process-design skills.
Comfort building operational systems and infrastructure from the ground up.
Nemours Children's Health is an internationally recognized pediatric health
system serving more than 1.7 million patient encounters each year. We deliver
care across six states through two freestanding children’s hospitals — Nemours
Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along
with a network of more than 80 primary, urgent, and specialty care practices and
more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit
system is dedicated to improving children's health through clinical care,
research, education, advocacy, and prevention. Our Whole Child Health approach
focuses equally on prevention and treatment, partnering with communities to help
every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to
culturally relevant care, reducing health disparities, and fostering an
environment where every associate, patient, and family feels supported and
valued.
Learn more at Nemours.org [https://www.nemours.org/].