About the Company
Gainwell Technologies helps healthcare organizations use technology to improve the health and well-being of the members they serve. The company focuses on healthcare challenges and supports clients through technology, business processes, and collaborative solutions. Gainwell values work flexibility, learning, career development, collaboration, innovation, and inclusion.
About the Role The Business Analyst serves as a link between clients, project managers, business stakeholders, and technical teams. The role focuses on gathering and documenting business requirements, analyzing processes, coordinating projects and workstreams, and helping ensure solutions meet client objectives.
The position also supports testing and releases, including User Acceptance Testing (UAT), implementation validation, post-production monitoring, and defect triage. The successful candidate will be comfortable working with both technical and non-technical stakeholders and will bring strong communication, organization, and analytical skills to a healthcare-focused environment.
Key Responsibilities
Gather, analyze, document, and maintain business requirements, change requests, process flows, and operational documentation throughout the project lifecycle.
Serve as a liaison between clients, project managers, and technical teams.
Analyze business processes and recommend improvements aligned with client technology goals.
Use Microsoft Excel and basic SQL to assess business impacts, support analysis, and inform decision-making.
Coordinate multiple projects and workstreams across business and technical teams.
Track project milestones, risks, dependencies, action items, and opportunities for improvement.
Facilitate meetings and follow up on open issues to support timely resolution.
Build effective working relationships with business owners, developers, testers, project managers, and leadership.
Communicate project status, business impacts, and solution recommendations to technical and non-technical audiences.
Serve as a subject matter expert in Medicaid financial processing, claims processing, reporting, and batch operations.
Develop test scenarios, support testing activities, and review test results.
Coordinate User Acceptance Testing (UAT) through stakeholder approval to validate business requirements.
Support release planning, implementation validation, and post-production monitoring.
Analyze production issues and support defect triage.
Required Qualifications
3–5+ years of experience in a Business Analyst role.
Knowledge of Microsoft Excel.
Knowledge of basic SQL.
Experience with requirements management tools such as ALM.
Strong analytical skills and experience evaluating and improving business processes.
Excellent written communication and technical documentation skills.
Strong client-facing communication skills and the ability to translate business needs into actionable requirements.
Ability to communicate technical concepts clearly to business leaders, clients, and technical teams.
Experience facilitating meetings, supporting collaboration, and building consensus among diverse stakeholders.
Strong organizational and project coordination skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience with Medicaid and Medicare.
Work Arrangement
Fully remote within the contiguous United States.
Video cameras are required during all interviews and throughout the initial week of orientation.
Salary & Benefits The pay range for this position is $55,600–$79,400 per year. Actual base pay may vary based on geographic region, internal equity, job-related knowledge, skills, experience, and other factors.
Salaried, full-time employees are eligible for Gainwell’s benefits, which include a flexible vacation policy, 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell also offers leadership and technical development academies to support employees in building their skills and capabilities.
Equal Opportunity
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, including pregnancy, childbirth, or related medical conditions, age, sexual orientation, protected veteran status, disability, or other applicable legally protected characteristics.