# Senior Business Analyst – Salesforce
## About the Role A company is seeking a Senior Business Analyst – Salesforce for a remote contract position based in Parsippany, New Jersey. This role is focused on functional business analysis rather than Salesforce administration or highly technical development.
The successful candidate will have strong experience gathering and documenting B2B customer-centric requirements, analyzing business processes and workflows, and supporting integrations between Salesforce and enterprise systems. The role requires strong communication, conceptual thinking, cross-functional collaboration, and the ability to manage multiple concurrent initiatives.
## Key Responsibilities
Capture and document B2B customer-centric business requirements, with a focus on minimizing customer pain points and improving visibility into operational data.
Elicit, document, and map Salesforce data to and from third-party and custom systems, including SAP and data lakes.
Develop and document:
Business requirements
Functional specifications
User stories and acceptance criteria
Use cases
Swim lanes and process flows
AS-IS / TO-BE diagrams
Mock-ups and wireframes
Analyze and design business processes and workflows.
Apply best practices for Digital User Interface (UI) design and User Experience (UX).
Visually model business requirements using appropriate tools.
Document requirements for integrations between enterprise systems.
Work within SDLC and Agile/Scrum methodologies.
Use Jira for business analysis and project activities.
Apply IT standards, policies, and procedures.
Incorporate information security practices into business analysis activities.
Work with multiple data sources and ERP systems.
Influence and drive cross-functional decisions and initiatives.
Communicate ideas effectively using both technical and user-friendly language.
Manage multiple concurrent initiatives while maintaining a strong focus on results.
## Required Qualifications
5+ years of experience in systems analysis and design.
Proven record of successful medium- to large-scale project implementations.
Strong experience in business process design and workflow analysis.
Experience capturing and documenting B2B customer-centric requirements.
Experience documenting requirements for enterprise system integrations.
Experience with Salesforce data mapping to and from third-party and custom systems.
Experience with SDLC and Agile/Scrum methodologies.
Experience with Jira.
Experience working with multiple data sources and ERP systems.
Strong knowledge and execution of IT standards, policies, and procedures.
Knowledge of information security practices.
Knowledge of project management methodologies and tools.
Strong ability to influence cross-functional decisions and initiatives.
Strong conceptual and forward-thinking ability.
Strong communication skills, including the ability to communicate with both technical and non-technical audiences.
Strong ability to manage multiple concurrent initiatives.
Bachelor's degree in Computer Science, Information Systems, Business with an IT focus, or a related major, and/or a track record of relevant work experience.
## Preferred Qualifications
Experience in the Manufacturing Industry.
Experience in enterprise B2B durable goods, construction, or building materials manufacturing.
Knowledge of Google Suite and Lucid Charts.
Experience with Salesforce Sales Cloud and Experience Cloud.
Certified Business Analysis Professional (CBAP) or similar certification.
Experience with relevant Salesforce functional business analysis environments.
## Skills & Competencies
Salesforce functional business analysis
Business requirements gathering
Requirements documentation
Business process design
Workflow analysis
Data mapping
Enterprise system integration
SDLC
Agile/Scrum
Jira
UI/UX understanding
Process modeling
Use cases and user stories
Acceptance criteria
Wireframes and mock-ups
Cross-functional collaboration
Conceptual and forward-thinking
Results orientation
Technical and business communication
Multi-initiative management
## Education & Experience
Education: Bachelor's degree in Computer Science, Information Systems, Business with an IT focus, or related majors, and/or relevant work experience.
Experience: 5+ years of systems analysis and design experience with a proven record of successful medium- to large-scale project implementations.
## Work Arrangement & Schedule
Work Arrangement: Remote
Location: Parsippany, New Jersey
Employment Type: Contract
Seniority Level: Mid-Senior level
Schedule: Not specified
## Compensation & Benefits
Compensation not specified.
Benefits not specified.
## Compliance / Additional Information The position is a functional Salesforce Business Analyst role and is not intended for a Salesforce administrator or highly technical Salesforce profile.
Job Function: Information Technology
* Industry: IT Services and IT Consulting