About the Company
NextPath Workforce Solutions is a strategic talent partner connecting skilled professionals with organizations across the United States. The company provides workforce solutions through contract, project-based, contract-to-hire, and direct-hire arrangements, helping organizations find talent aligned with their business needs.
About the Role
NextPath Workforce Solutions is seeking a ServiceNow Business Analyst for a remote, direct-hire position with its client. The successful candidate will gather and document business requirements, analyze existing processes, and work closely with stakeholders to translate business needs into technical specifications.
This role also involves supporting solution implementation, coordinating user acceptance testing, evaluating process improvements, and maintaining communication between business and technical teams.
Key Responsibilities
Gather, analyze, and document business requirements through stakeholder interviews, workshops, and process analysis.
Collaborate with clients and stakeholders to translate business needs into technical specifications.
Conduct gap analysis, map business processes, and document workflows to identify opportunities for improvement.
Facilitate requirements-gathering sessions, user acceptance testing, and solution validation activities.
Prepare business requirements documents (BRDs), functional requirements documents (FRDs), and process documentation.
Support project teams in ensuring that solutions meet defined business requirements.
Analyze data and develop reports, dashboards, and presentations to support decision-making.
Lead change management initiatives and provide training related to process improvements.
Monitor and evaluate the effectiveness of implemented solutions.
Build and maintain stakeholder relationships while serving as a liaison between business and technical teams.
Required Qualifications
At least 5 years of business analysis experience, with a focus on requirements gathering and process improvement.
Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
Active ServiceNow Certified System Administrator (CSA) certification.
Business analysis certification such as CBAP, PMI-PBA, or an equivalent credential.
ServiceNow Certified Implementation Specialist (CIS) certifications.
ICAgile certification or Certified ScrumMaster (CSM) certification.
Salary and Employment Details
Annual salary: $110,000–$120,000, depending on experience.
Employment type: Direct hire.
Work arrangement: Remote.
Work Authorization
Candidates must be authorized to work in the United States without employer sponsorship. Visa sponsorship and transfers are not available for this position.
Equal Employment Opportunity
NextPath Workforce Solutions is an Equal Opportunity Employer.