About the Role
Our client is building an onshore techno-functional support team to bring application, digital, and operational support closer to business and technology stakeholders. The team will help transition work currently handled by offshore resources into a more scalable, responsive domestic support model.
This opportunity is ideal for an early-career Business Analyst, recent college graduate, or technically curious candidate looking to build a long-term career in business analysis, application support, or technology. The role emphasizes communication, analytical thinking, curiosity, and the ability to learn new systems quickly rather than extensive professional experience.
As a Junior Business Analyst / Techno-Functional Analyst, you will support requirements gathering, application configuration, process documentation, testing, and issue tracking. You will work with business users, product and application teams, and technical stakeholders to turn business needs into clear requirements and actionable tasks.
The contract is expected to last at least six months, with the opportunity to convert to a full-time position for strong performers.
Key Responsibilities
•Gather, clarify, and document business requirements, workflows, system needs, and operational issues.
•Work with business users and technical teams to translate business needs into actionable requirements and work items.
•Assist with basic application configuration, workflow updates, system administration, and technical support activities.
•Support application testing, user acceptance testing (UAT), and business validation.
•Prepare test cases, document results, track defects, and follow up on outstanding issues.
•Maintain clear documentation, meeting notes, process maps, and requirements records.
•Track issues, enhancement requests, and action items to support timely resolution.
•Help identify process gaps, investigate problems, and recognize patterns through analytical thinking.
•Collaborate with business, product, application, and technical stakeholders throughout application delivery.
•Contribute to Agile or iterative development processes and support ongoing application improvements.
Required Qualifications
•0–3 years of experience in business analysis, application support, system configuration, data analysis, quality assurance, research, or a related technical or analytical field.
•Strong intellectual curiosity and a willingness to learn new systems, tools, and processes quickly.
•Ability to gather, clarify, and document business needs, workflows, issues, and system requirements.
•Some exposure to application configuration, system administration, workflow updates, or technical support.
•Strong communication skills and the ability to work with both business and technical stakeholders.
•Good organizational skills, including documentation, note-taking, process mapping, issue tracking, and follow-up.
•Basic understanding of the software development life cycle (SDLC), Agile methods, user stories, testing, or application delivery.
•An analytical mindset with the ability to ask relevant questions, identify patterns, and troubleshoot problems.
•Proficiency with Microsoft Office tools, especially Excel.
•Ability to support UAT, test case documentation, defect tracking, and business validation activities.
Preferred Qualifications
•A bachelor's degree in a STEM field, Business Analytics, Information Systems, Computer Science, Biology, Psychology, Public Health, Statistics, Mathematics, or a related discipline.
•Academic or professional experience with R, SPSS, Python, SQL, Tableau, Power BI, or similar analytics and statistical tools.
•Internship, co-op, or entry-level experience in healthcare, health insurance, hospital operations, software support, or IT.
•Experience preparing user stories, acceptance criteria, business requirements, or functional documentation.
•Exposure to healthcare applications, patient or member data, digital health, CRM, CMS, contact center platforms, or enterprise systems.
•Familiarity with application configuration, permissions, workflows, forms, queues, dashboards, or data validation.
•Experience working with offshore teams, support models, ticket queues, or application enhancement backlogs.
•Familiarity with SharePoint, Microsoft Teams, Jira, Rally, Azure DevOps, or similar collaboration and project management tools.
Candidates based in the Midwest or Arizona are preferred, although candidates in other approved remote states may also be considered.
Education and Certifications A bachelor's degree is preferred, particularly in Information Systems, Business Analytics, Computer Science, Engineering, Mathematics, Statistics, Biology, Psychology, Public Health, or a related field.
Relevant coursework, internships, research experience, bootcamps, certifications, or hands-on experience with analytics and statistical tools may be considered in place of direct professional Business Analyst experience. No formal certification is required.
Contract and Work Arrangement
•Contract length: 6+ months.
•Conversion opportunity: Potential full-time conversion after approximately six months for strong performers.
•Work arrangement: 100% remote.
•Experience level: Entry-level to early career.