Job Details:
Job Location: Work From Home - McLean, VA
Position Type: Full Time
Salary Range: $80000.00 - $100000.00Salary/year
Overview
- HumanTouch is seeking a Junior Business Analyst to support discovery and requirements development for Government customers.
- You will help investigate operational challenges, analyze business processes, and turn stakeholder input into clear findings and requirements while developing your skills with guidance from a senior analyst.
General Description
- The Junior Business Analyst works with a senior analyst, the Project Manager, and the project team to understand current operations and document business needs.
- This role requires curiosity, careful listening, and the ability to organize incomplete information, ask useful follow-up questions, and contribute substantive analysis and accurate documentation.
Responsibilities
- Help develop interview questions and workshop materials, and adapt discovery templates with guidance from the senior analyst.
- Participate in stakeholder discussions, asking follow-up questions to clarify processes, investigate inconsistencies, and uncover missing information.
- Organize findings, constraints, workarounds, and questions requiring follow-up.
- Develop and update process maps showing activities, decision points, handoffs, responsibilities, and dependencies.
- Research relevant policies, procedures, existing documentation, and other available sources.
- Analyze findings to identify themes, gaps, and potential causes of operational problems.
- Draft findings, improvement opportunities, and business and system requirements for senior review, distinguishing supporting evidence from assumptions and open questions.
- Check requirements for clarity, consistency, completeness, and alignment with source findings.
- Support stakeholder reviews to confirm that process maps and requirements reflect the business need, incorporating feedback and tracking open questions.
- Use approved AI tools to improve the efficiency of assigned research, analysis, and documentation.
- Check AI-assisted outputs against source materials, correct inaccuracies, and raise uncertain findings for senior review while following applicable data-handling requirements.
Qualifications:
- Preferred Skills and Experience
- Experience supporting Government customers or working with policy-driven operational processes.
- Familiarity with stakeholder interviews, requirements gathering, process-improvement activities, and process-mapping or collaborative documentation tools.
Work Experience Requirements
- Two or more years of relevant experience in business analysis, process improvement, or operational work involving analysis and documentation.
- Experience organizing information from discussions, documents, or other sources into clear written findings.
- Ability to document workflows and recognize unclear steps, missing information, or conflicting accounts.
- Research and problem-solving skills, including distinguishing documented facts from assumptions and drawing conclusions supported by evidence.
- Clear written and verbal communication skills and the ability to work effectively with customers and team members.
- Ability to complete assigned work, incorporate feedback, and raise questions when clarification or guidance is needed.
- Practical experience using AI tools to support analysis and documentation, with the ability to evaluate outputs, recognize unsupported claims, and perform the underlying analysis with senior guidance.
Education Requirements
- A bachelor’s degree in business, information systems, public administration, or a related field is preferred, not required.
- Candidates without a degree are encouraged to apply if their professional experience demonstrates the required analytical, research, and communication skills and they meet the work experience requirements.
Benefits
- Medical, Vision and Dental Coverage
- 401(k) Matching
- PTO