## About the Role
MetaPhase Consulting is seeking a Junior Business Analyst with at least 1 year of experience to join a Federal IT team supporting clients as they transform their businesses and solve complex problems using ServiceNow. This is a highly client-facing role involving frequent communication with stakeholders across the agency.
The ideal candidate will bring strong technical, analytical, and problem-solving skills, along with excellent written and verbal communication. The role requires someone who can work effectively in a team, communicate clearly with senior client leadership, and contribute to business and technology transformation initiatives.
## Key Responsibilities
Gather and document detailed business requirements.
Work with stakeholders across the agency to understand customer needs and implement appropriate solutions.
Collaborate with business and technical stakeholders throughout solution development.
Support the development team by testing completed user stories.
Create, maintain, and communicate project documentation.
Participate in client-facing discussions and communicate project information clearly.
Contribute to Federal IT, management consulting, and technology transformation initiatives.
Support solutions and business processes leveraging ServiceNow.
## Required Qualifications
Minimum 1 year of direct experience supporting Management Consulting and/or Technology Transformation efforts.
Experience in Federal Government consulting is preferred within the required experience area.
Strong technical skills.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work effectively in a collaborative team environment.
Ability to communicate professionally with stakeholders, including senior client leadership.
Bachelor’s Degree required.
Secret Clearance required.
U.S. Citizenship required.
## Preferred Qualifications
1 year of ServiceNow experience.
ServiceNow certifications, including Certified System Administrator.
Strong knowledge of the Software Development Life Cycle (SDLC).
Familiarity with both Agile and Waterfall methodologies.
HRSD ServiceNow experience.
## Skills & Competencies
Business Analysis
Business Requirements Gathering
Requirements Documentation
Technology Transformation
Management Consulting
Federal IT
ServiceNow
User Stories
User Story Testing
SDLC
Agile
Waterfall
Technical Analysis
Problem Solving
Stakeholder Management
Client Communication
Project Documentation
Written and Verbal Communication
Team Collaboration
## Work Arrangement & Schedule
Work Arrangement: Remote
Location: Washington, DC, US
DC Metro Area: Strongly preferred
Travel: None
## Compensation
Estimated U.S. Compensation Range: $75,000–$85,000
Compensation decisions are dependent on the facts and circumstances of each individual case.
## Company & Culture
MetaPhase Consulting describes its culture as employee- and culture-focused, with shared values including passion, solidarity, generosity, curiosity, and boldness. The company works with clients on mission-focused initiatives, business transformation, and technology solutions.
The company states that it has received recognition including Inc. 5000, Washington Technology Fast 50, Financial Times America’s Fastest Growing Companies, USA TODAY Top Workplaces, Washington Post Best Places to Work, Washington Business Journal’s Best Places to Work, and Virginia Businesses Best Place to Work.
## Equal Employment Opportunity
MetaPhase is an equal opportunity employer. The company states that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability,