Business Analyst (chat bot)

We are looking for a Business Analyst to join our Product Development Team. You will join the in-house development team, whose primary responsibility is analyzing and designing scenarios for B2B chat bot via Node-red. The role has all the advantages of working in a product team — versatile projects, plenty of independence, a chance to influence the direction of development, and the opportunity to grow with the role.   About us Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine's largest telecom operators. Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users' needs. Over 500+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services. We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new.

What you will do

Work in a cross-functional team with analysts, developers & designers to deliver product features

Identifying options for potential solutions and assessing them for technical and business suitability

Working closely with the Product Manager, Development team, IT, external stakeholders, and end-users to ensure technical compatibility and user satisfaction

Analyze requirements, and define use cases and functional requirements for the software

Design chat bot scenarios for B2B users

Creates and updates functional & technical descriptions of business processes related to supporting, configuration, and maintenance of the solution

Perform requirements management, prioritization, traceability, verification, and validation of the requirements

Backlog management and facilitation if needed

Oversees test implementation, gathers feedback from users, and proposes functional improvements

Selection and implementation of the necessary tools, technologies, and techniques

Qualifications and experience needed

2+ years of relevant working experience

Experience producing solution artifacts, including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, etc

Good knowledge of Scrum methodology and understanding of the BA role in the Scrum process

Good understanding of web standards, protocols, messaging protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.)

Understanding of low code engineering

Experience with configuration in Node-red

Strong understanding of SDLC principles

Understanding of CI/CD (principles, instruments)

Good communication & facilitation skills

Strong analytical and system thinking skills

Team player with proven ability to work cross-functionally

Can effectively deal with ambiguity

A plus would be

Experience in low code programming

Experience with data sources such as PostgreSQL, MySQL, MongoDB, or MS SQL servers

Understanding and experience applying SOA, DDD, monolith, and design patterns

Experience in designing RESTful APIs

Basic expertise in mobile development technologies

Experience in integration projects

Excellent knowledge of Atlassian stack (Jira, Confluence)

What we offer

Office or remote — it’s up to you

Remote onboarding

Performance bonuses

We train employees with the opportunity to learn through the company’s library, internal resources, and programs from partners

Health and life insurance

Wellbeing program and corporate psychologist

Reimbursement of expenses for Kyivstar mobile communication

Requires 2+ years of relevant experience, business analysis artifacts, Scrum, web protocols, low-code engineering, Node-red, SDLC, CI/CD, analytical thinking, and cross-functional communication skills.

Key Responsibilities

• analyzing requirements
• designing scenarios
• managing backlogs

Skills & Tools

Node-red, UML, REST, SOAP, JSON, XML, HTTP, FTP, TCP, CI/CD, PostgreSQL, MySQL, MongoDB, MS SQL, Jira, Confluence

Job Details

• Category: Business Operations
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Ukraine
• Languages: English

About Kyivstar

A Ukrainian technology company creating digital products and solutions for businesses and users. — Industry: Information Technology