Job description
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
We're looking for a curious, pragmatic Business Analyst who thrives on variety and gets energized by solving different problems across the business. You'll be deployed onto ad-hoc initiatives across the company, sometimes for a few days, sometimes for several months, working alongside Project Managers to cut through ambiguity and help teams deliver outcomes that matter. This isn't a checkbox-ticking role. We need someone who asks "why" and "what if," who can flex between deep analytical work and rolling up their sleeves to help the team, and who genuinely cares about understanding the people impacted by the work we do.
Core BA activities:
Eliciting, analyzing, and documenting business requirements across diverse problem spaces
Creating process maps and workflows to visualize current and future states
Facilitating workshops and interviews with stakeholders to uncover needs and pain points
Translating business needs into clear, actionable specifications for technical and non-technical teams
Analyzing data to identify trends, gaps, and opportunities for improvement
Conducting stakeholder analysis and managing competing priorities with diplomacy
Creating user stories, acceptance criteria, and other artifacts that help teams understand what "done" looks like
Gap analysis between current capabilities and desired outcomes
Supporting business case development with research, analysis, and recommendations
The reality of the role:
You'll work across Tech, Product, Finance, HR, Operations; wherever you're needed most
One week you might be mapping finance processes; the next, you're spec’ing out requirements for a new communication tool
You'll partner closely with Project Managers, often acting as their analytical right hand
You'll need to context-switch effectively and pick up new domains quickly
Sometimes you'll stretch beyond traditional BA work. We're one team, and we get it done together
The mindset that matters:
Curious - You dig deeper, you ask why, you want to understand the real problem
Open-minded - You don't arrive with "the answer"; you explore possibilities with the team
Focused - You cut through noise to identify what actually matters
Customer-obsessed - You always think about the people affected by the work whether it be internal or external
Flexible - You don't hide behind rigid methodology; you adapt your approach to the problem
Collaborative - You believe in "we" over "I" and support the team however needed
What success looks like
In 3 months:
You've successfully delivered on 2-3 different pieces of work across different departments
Stakeholders are asking for you by name
You've built trusted relationships with Project Managers in the PMO
You understand how to navigate the organization and get things done
In 6 months:
You're seen as a go-to person for complex, ambiguous problems
You're confidently operating across all parts of the business
You're helping shape how we approach analysis and requirements work in the PMO
You're mentoring others and raising the bar for what good looks like
Job requirements
What are we looking for?
Requirements elicitation and management
Process mapping and analysis (tools agnostic, but experience of several tools eg. Miro, Lucidchart, Visio)
Data analysis and interpretation
Workshop design and facilitation
Documentation skills (clear, concise, fit-for-purpose)
Product thinking or UX research exposure
Change management or organizational design exposure
Must-haves:
Proven experience as a Business Analyst working on varied initiatives (not just one domain / or development team)
Strong facilitation and stakeholder management skills. You can read the room and adapt
Ability to create clear, visual documentation that makes complexity simple
Experience working in cross-functional teams with both technical and non-technical stakeholders
Comfort with ambiguity and the confidence to ask hard questions
Track record of being deployed onto different projects and delivering value quickly
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
A hybrid / remote working environment
Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
Proven experience as a Business Analyst on varied initiatives; strong facilitation and stakeholder management; ability to create clear visual documentation; experience in cross-functional teams; comfort with ambiguity.
Key Responsibilities
- eliciting requirements
- mapping processes
- facilitating workshops
Skills & Tools
Miro, Lucidchart, Visio
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- Generous paid time off
About Hard Rock Digital
A digital gaming company building online sportsbook, casino, and social casino products. — Industry: Information Technology