Join our team as a Business Analyst and play a key role in the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application.
You will collaborate closely with Project Managers, Salesforce Developers, System Architects, Quality Assurance Testers, Product Owners, and federal stakeholders to translate complex business needs into functional software solutions.
In this role, you will lead requirements elicitation, author detailed user stories, coordinate User Acceptance Testing (UAT), draft operational documentation, and deliver end-user training to ensure high application adoption and stability.
- Conduct requirements gathering sessions, workshops, and interviews with federal program managers, grant officers, and external applicants to elicit functional and technical requirements.
- Manage the end-to-end enhancement lifecycle, translating business needs into detailed JIRA user stories complete with acceptance criteria, workflow models, and edge-case definitions.
- Assist in managing the operational backlog, prioritizing production defects, service requests, and enhancement requests alongside Product Owners and project leadership.
- Lead User Acceptance Testing (UAT) efforts, including drafting test plans, test scenarios, and execution scripts, facilitating UAT sessions with business end-users, and managing defect triage.
- Develop and maintain comprehensive system documentation, including Standard Operating Procedures (SOPs), user guides, training manuals, and release notes.
- Design and deliver interactive training programs and workshops to end users, ensuring smooth adoption of application enhancements and business process changes.
- Partner with technical teams (Developers, QA, Integration teams) to clarify requirements, conduct root-cause analysis on production issues, and validate deployments.
Requirements:
- 2+ years of experience with requirements gathering, elicitation, and writing user stories with detailed acceptance criteria.
- 2+ years of experience facilitating User Acceptance Testing (UAT), drafting UAT test scripts, and managing defect resolution.
- 2+ years of experience creating end-user training materials, user manuals, SOPs, and conducting virtual or in-person end-user training sessions.
- 2+ years of experience working within Agile/Scrum/Kanban delivery frameworks and using management tools like JIRA and Confluence.
- Bachelor’s degree
- Candidate must be able to obtain and maintain a Public Trust clearance.
- United States (U.S.) Citizen or Green Card holder required, and work MUST BE PERFORMED in the United States (U.S.).
- Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.
Preferred Skills:
- Experience with federal grants programs, the grant management lifecycle, and grant compliance requirements.
- Strong communication, presentation, and interpersonal skills for interacting with federal clients and technical teams.
- Experience working with the Salesforce platform (specifically Salesforce Grants Management or Public Sector Solutions).
- Certifications such as Certified Business Analysis Professional (CBAP), Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM)
- Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.
Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
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