Role: Business Analyst
Location: Harrisburg, PA
Work Mode: Remote
Employment Type: Contract
Interview Mode: Video Or In person
We are looking for an experienced Business Analyst professional to support the adoption of an electronic reporting system (EDRS) across Pennsylvania healthcare facilities.
Responsibilities:
Support hospitals, nursing homes, and healthcare professionals with EDRS enrollment and onboarding.
Assist with SSO setup, account linking, password resets, and account troubleshooting.
Contact facilities to understand reporting workflows and support EDRS adoption.
Identify and report application issues and escalate technical problems.
Provide user guidance and refer stakeholders to training/support resources.
Work with internal SMEs and stakeholders to understand business requirements and workflows.
Requirements:
4+ years of experience in Business Analysis, Customer Service, and/or End-User Support.
Strong Microsoft Office skills.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Experience providing training or technical support to professional users is preferred.
Healthcare/healthcare IT experience is a plus.